Hey all – Michael Casey sent me this article about the grand opening of GCPL Snellville Branch this week. Take a look at the photos! Note the staff member with the rolling cart. There is no service desk! We chat with Michael on Sunday.

https://www.gwinnettdailypost.com/multimedia/check-out-the-new-elizabeth-h-williams-library-branch-in-downtown-snellville/collection_ac093340-566d-11ee-8b3f-972207902027.html#2

• September 24: Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 4pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc.Join from PC, Mac, Linux, iOS or Android: https://sjsu.zoom.us/j/82703548656?pwd=RnFoVTFnZ040WWdWQk9haGZDZFd4Zz09 Password: 712863