Here is a recent job description from CityLibraries Townsville in Queensland, Australia from last spring. My colleague Warren Cheetham is Coordinator, Planning and Business Development there. I visited last year while in Australia. Take look at this bit and then grab the PDF to see the full job. Note the nuances of Australian library work. Townsville.Position […]

Thanks to the students who attended our chat. We touched on Gwinnett’s customer service initiative, Open +, doing away with Dewey/fines and much more. The recording is about 40 minutes.

For interest, Michael Casey shared this about the Open+ System: open-handout    

Hey all – Michael Casey will be joining us for a class chat on Tuesday. He is Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta.  I spent two days in Fall 2016 at Gwinnett to speak at the library’s Staff Day. I recorded a short travelogue about their innovative services for this class […]

Tuesday February 18th – Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 4pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc