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“Inclusion leads to a change in communication and attitude towards our patrons. If we emphasize inclusion, everyone that walks into the library receives the same high-level of care and a positive attitude from library employees. No matter if it’s a patron’s worst day or their best day, they can come to the library and expect to be treated with care and a positive attitude. That consistency in treatment is one way I see inclusion day-to-day.”

– Mark Reeves, Public Services Specialist, Cedar Rapids Public Library