https://www.instagram.com/p/Cj_y2QUo4M2/?utm_source=ig_web_copy_link
“Inclusion leads to a change in communication and attitude towards our patrons. If we emphasize inclusion, everyone that walks into the library receives the same high-level of care and a positive attitude from library employees. No matter if it’s a patron’s worst day or their best day, they can come to the library and expect to be treated with care and a positive attitude. That consistency in treatment is one way I see inclusion day-to-day.”
– Mark Reeves, Public Services Specialist, Cedar Rapids Public Library
Yes, here the post actually mentions the two elements of “positive attitude” and “consistency.” When in use the building itself seems to smile. A welcoming positive vibe emits.
In the Instagram post, the statistic of 358,225 visits in Fiscal Year 2022 is mentioned. How is this data normally captured? Are actual counts automated at the door? I’ve been wondering about this.
@aarontassin yes, having a door counting machine is usually a thing in a public library that has a large service population. It becomes part of the annual statistics. I love your thought about the building smiling.
Perfect. Thanks. Last semester I was working with IMLS statistics and wondered how some of this works.
@aarontassin That’s great. Ask questions as they come to you as you move through the material.