SUNDAY! Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 4pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc
If you cannot make the #hyperlib chat, please post your question as a comment below. The session will be recorded.
- September 24: Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 4pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc.Join from PC, Mac, Linux, iOS or Android: https://sjsu.zoom.us/j/82703548656?pwd=RnFoVTFnZ040WWdWQk9haGZDZFd4Zz09 Password: 712863
Hello Mr. Casey,
What a state-of-the-art, and ground-breaking collaboration (and beauty), you have in your new library branch. I am really intrigued by the space sharing with Thrive and am wondering what the process was to choose this company to share your space? I read that the mayor wanted something educational or business-focused but there must have been a lot of contenders. Was there a bidding process? And is the space leased for a certain number of years so that other business might get the chance to share the space with the library?
Thank you,
Mary Ann
I’m really disappointed I won’t be able to make the live presentation today, and wish I could be there to ask some questions that have come up for me while working through the coursework for this class–
1. “Transparent librarianship” seems amazing to me. It seems like there is great potential to really serve communities and librarians through transparent librarianship. However, I have experience in school and academic libraries where hierarchy and organizational structure are paramount. My lived experience tells me that the idea of transparency in any way in a library would be squelched almost immediately. Do you have any recommendations to begin bringing elements of transparent librarianship into into institutions that are historically and intentionally not transparent? For those of us who are working in opaque organizations, and not at the higher levels of those organizations, what actionable steps can we start to take to work towards more transparency?
2. You’ve been working for and with libraries towards a transparent model for some time. What are the best measures for success? Are there any specific metrics you use to assess whether or not a library is doing a good job with transparency? I’m assuming looking at organizational charts, job titles, and user statistics would all be informative, but are there other hallmarks you look for?
Thank you and I look forward to viewing the recording. Wish I could make it for the live session!
Hi Michael Case! I am very sad that I will not be able to attend live, but am very interested in the conversation.
I love your model for breaking through change barriers and leading with heart. I am curious as to how you champion staff to take on your change approach. How do you inspire change adverse library staff and patrons to go through the change that needs to happen?
How do you navigate change and transparent librarianship with people that are change adverse and unwilling or perhaps incapable of making the shift?
@maryann @clairelaska @janine. Thank you for these questions!