Ask Michael Casey a Question

Sunday September 26: Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 3pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc

Links at: https://287.hyperlib.sjsu.edu/community/hyperlib-chats/

If you cannot make the #hyperlib chat, please post your question as a comment below. The session will be recorded.

  • September 26: Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 3pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc.Join from PC, Mac, Linux, iOS or Android: https://sjsu.zoom.us/j/87997336978?pwd=SEcyR0pOZVQ0bGZ2SDh6UWcwSEtidz09  Password: 077347

9 thoughts on “Ask Michael Casey a Question

  1. Kristi Bryant

    I’m hopeful that I can attend this on Sunday, but in case I can’t, I’d be interested in knowing Michael Casey’s thoughts/ideas/advice on:
    How to involve or survey library users about how to plan future library programs. In June of this year, we reopened our library part-time after closing in March 2020. After Labor Day. we were finally able to fully reopen to pre-pandemic hours. We serve a lot of seniors and families with young children. Our city department of health just instituted a mask mandate for city buildings, like ours.. Now, I am trying to determine our patrons desires/needs related to programming. I’d love to engage them to get their thoughts about things. For example:
    1.Should we begin offering in-library programs again?
    2. Should we offer programs via Zoom?
    3. Should we offer in-person programs with an option to attend virtually if not ready or able to attend in-person?
    4. Should we postpone programs until Covid is receding?
    5. Or are there other ideas or suggestions?

    Thank you, Professor Stephens!

    Kristi Bryant

  2. Eileen Wu

    “Library 2.0 is a model for library service that enables libraries to respond to constantly changing customer demands. By utilizing the underlying principles of Library 2.0, we can bring ourselves closer to meeting the needs of our customers while expanding service to reach more users” (Casey & Savastinuk, 2007, p.11).

    The Library 2.0 model is discussed above. What if a library has trouble adopting the Library 2.0 model, such as library staff who say, “We’ve always done it this way?” Are there libraries that become irrelevant because they do not try to meet changing customer demands? What would be a good first step for libraries that find it difficult to change?

    Eileen Wu

    1. Trilby

      I would like to add to this question. I would like to hear more about how library staff can motivate and inspire colleagues away from the ‘we’ve always done it this way” and “what if something happens” mindset. Is this something that is best deployed from the top-down, i.e. from leadership? It seems like at the very least, it requires the administration’s support.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.