SUNDAY: Ask Michael Casey a Question

SUNDAY!  Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 1pmPT. We’ll talk a bit about his libraries and answer any questions you have, etc

If you cannot make the #hyperlib chat, please post your question as a comment below. The session will be recorded.

  • June 30:  Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at 1pm PT. We’ll talk a bit about his libraries and answer any questions you have, etc.Join from PC, Mac, Linux, iOS or Android: https://sjsu.zoom.us/j/87262187140?pwd=GB5dh30evAvgQhh4NzUr6g4CuDtSIb.1 Password: 036165

2 thoughts on “SUNDAY: Ask Michael Casey a Question

  1. Rachel Syme

    Hi @michael! I won’t be able to make it to this session, since I’ll be volunteering at a rescue dog adoption event. But, I’d love if you could ask Michael Casey a question for me. I was wondering about the patron & staff feedback about the implementation of the mobile service desk at the new branch. Was there a lot of change management that had to take place? How do staff feel about not having a stationary service desk? Are patrons still able to find the staff members for help easily? Any tips if this model is something we are considering for our branches? Thanks! I’m looking forward to watching the recording.

    1. Jennifer Crain

      I may or may not be able to make it (NEED to get a patio done), but I had had a similar wondering. Also, are member services (card issuing, account issues) also mobile, or do they still man a “stationary” area? And how do you have enough floor/pathway space to be mobile? The children’s branch at my library would be almost impossible to “drive” through with a cart to help people.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.