https://www.instagram.com/p/Cj_y2QUo4M2/?utm_source=ig_web_copy_link “Inclusion leads to a change in communication and attitude towards our patrons. If we emphasize inclusion, everyone that walks into the library receives the same high-level of care and a positive attitude from library employees. No matter if it’s a patron’s worst day or their best day, they can come to the library and […]

SUNDAY!  Michael Casey, author of one of our foundational texts and Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta, will join us at NOON PT. We’ll talk a bit about his libraries and answer any questions you have, etc

Hi all – Just wanted to share this with you – there are many versions of this amazing graphic at the link: https://www.hafuboti.com/lafelibrary/