#hyperlib Job: Take a Look at these Competencies!

Thanks to @desertrabbit for sharing this job posting from Douglas County. Take look at the competencies  required below. I have been thinking a lot about soft skills and wrote a piece called “Soft Skills are Heart Skills” for PLA last fall. What soft skills do you see embedded in these comps?


Douglas County Libraries elevates our community by 
inspiring a love of reading, discovery and connection.

The Community Relations Liaison position plans and coordinates branch art displays, cultural and educational programs, and events. The position assists with the development, grassroots marketing and delivery of library events for all ages, including youth, adults and seniors. This position also promotes and assists with signature events at the branch level, in conjunction with the Community Relations department, and serves as liaison between Community Relations and branch staff by disseminating information for and collecting feedback about all library events and activities.  Work is performed under general supervision.


  1. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  2. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  3. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  4. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers


Image: Drive way heart 🙂


4 thoughts on “#hyperlib Job: Take a Look at these Competencies!

  1. Kathleen Erickson

    This job’s 4 competencies connect these basic librarian values

    1) for customer focus: access, service, social responsibility, intellectual freedom
    2) for learning on the fly: lifelong learning and education, democracy
    3) for problem-solving: the public good, diversity, privacy, sustainability
    4) for peer relationships: professionalism, service, diversity

    with the knowledge and skills we are learning in the iSchool!

    1) for customer focus: active listening, user-driven services
    2) for learning on the fly: remaining connected with other librarians and the environment
    3) for problem-solving: creativity, risk-taking, transparency, realistically evaluating resources
    4) for peer relationships: teamwork, many points of view and inputs, community participation

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