#hyperlib Job: Take a Look at these Competencies!

Thanks to a former #hyperlib student for sharing this job posting from Douglas County. Take look at the competencies  required below. I have been thinking a lot about soft skills and wrote a piece called “Soft Skills are Heart Skills” for PLA last year. What soft skills do you see embedded in these comps?


Douglas County Libraries elevates our community by 
inspiring a love of reading, discovery and connection.

The Community Relations Liaison position plans and coordinates branch art displays, cultural and educational programs, and events. The position assists with the development, grassroots marketing and delivery of library events for all ages, including youth, adults and seniors. This position also promotes and assists with signature events at the branch level, in conjunction with the Community Relations department, and serves as liaison between Community Relations and branch staff by disseminating information for and collecting feedback about all library events and activities.  Work is performed under general supervision.


  1. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  2. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  3. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  4. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers


Image: Drive way heart 🙂


4 thoughts on “#hyperlib Job: Take a Look at these Competencies!

  1. Rosa Hughes

    These competencies are really innovative and include concrete examples of what the library values. I like that these requirements like “learning on the fly” and “acting with customer in mind” focus on soft skills that are dynamic and can be improved by practice and study. The peer relationships section reminded me of the Korean concept of Nunchi, the art of understanding what people are thinking and feeling and acting to cultivate mutually beneficial situations. Westerners might consider this akin to emotional intelligence and while some of that might be innate, it is also a skill set that can be nurtured and improved.

  2. Angelika

    This reminds me of Anythink Libraries and how when they hire the look at the whole applicant and do not require a MLIS degree but asks for life skills and a bachelors degree in a field of study.

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