Rethinking Library Service for a Connected World
This week, we explore new and emerging models of library service that move beyond traditional frameworks and respond to the evolving needs of our communities. These models prioritize creativity, connection, and user experience—reimagining what library service can look like in a world where expectations and access points are constantly shifting.
We’ll take a closer look at Anythink Libraries and their approach to strategic planning, user-focused design, and a staff culture rooted in curiosity and innovation. Their work reminds us that meaningful transformation doesn’t come from simply adding new tools—it comes from rethinking the entire experience.
We’ll also explore examples like the Sacramento Public Library’s Rolling Library and the New York Public Library’s Insta Novels—both showing how libraries can show up in unexpected ways and use familiar platforms to engage people where they are.
As you work through this module, consider how your own library or organization might experiment with new models—models that invite participation, encourage play, and reflect a deep commitment to serving people in ways that matter.
Lecture Recording
Things to Read:
- Stephens, M. (2019). “Hygge State of Mind” in Wholehearted Librarianship, p. 63
- Gaetani, M. (2018). Libraries and Social Infrastructure.
- Anythink Libraries:
- Anythink announces Nature Library in partnership with City of Thornton.
- Anythink Tank (Clearinghouse of Internal Documents)
- Anythink Strategic Plan
- Anythink Staff Manifesto
- Anythink Staff Competencies
Things to View:
- What to expect from libraries in the 21st century: Pam Sandlian Smith at TEDxMileHigh – planting the seeds of Anythink.:
- Brand Anthem:
- Get To Know Your Neighbor – Anythink Libary:
Libraries making a Difference:
- Rees, M. (2018). No Permanent address? No Problem. Berkeley Library makes it easier for those without homes to get library cards
- NYPL Staff (2018). Insta Novels: Bringing Classic Literature to Instagram Stories
- Sacramento Public Library (2022). Read and Ride Aboard the Rolling Library.
- SLT (2023) Salt Lake City downtown library’s new social worker has already helped thousands
“They will be able to help our community with issues like housing and shelter, food insecurity, medical needs, whatever their needs are a social worker has special skills designed to match up their needs with the resources in their community" https://t.co/4Swzx6IJ7T
— Noah Lenstra (@NoahLenstra) April 12, 2023
- A Different Look at Libraries:
- Mathews, B. (2015). Think Like A Startup: 3 Years Later
- National Literacy Trust. (n.d.) Video games and literacy.
- DoSpace. (n.d.) DoSpace homepage.
Designing the Library Space:
- Bibliotecha (2024). Community Library Access: Mesa Express Library at Monterey Park
- HBM Architects. (2023). Centering Your Library Around the Community.
- Price, G. (2023). This Super-Cool Futuristic Library is Opening in the Bronx by 2025.
- Lauersen, C. (2024). The Value of Libraries… (Impact Compass)
Going Beyond Books:
- TKL (n.d). Toronto Kitchen Library
- Ewen, Lara. (2018). A Moveable Feast
- CBC. (2021). How a restaurant-library partnership made food and culture accessible.
- Free, C. (2023). Tools Are Costly and Take Up Space. Tool Libraries Are Popping Up So People Can Share.
*Stacie Ledden is the former Director of Innovations and Brand Strategy at Anythink Libraries. After joining the district in 2008, Stacie assisted in launching the Anythink brand that in 2011 garnered the John Cotton Dana Award for Outstanding Public Relations in Libraries. In her position at Anythink, she has filled the role of event planner, webmaster, brand champion and Anythink cheerleader. Previous to her work at Anythink, Stacie was an editor for a global news wire service, freelance writer and faithful library customer. In 2012, she helped launch R-Squared – The Risk & Reward Conference, which focused on creativity and taking smart risks to move libraries forward. Stacie was named one of Library Journal’s Movers and Shakers for 2013.