Participatory Service & Transparency
The participatory library is open and transparent, and it communicates with its community through many mechanisms. The participatory library engages and queries its entire community and seeks to integrate them into the structure of change. The community should be involved in the brainstorming for new ideas and services, they should play a role in planning for those services, and they should definitely be involved in the evaluation and review process.
Michael Casey
Here we look at participatory service and transparency more closely. We consider what our roles might be in a artistry culture. It’s not out of the question to imagine these service models based on community enrichment and building open connections….The talking library has no secrets and gathers as much input as it can.The transparent library both listens and talks. The transparent library is connected, cultivating the expectation for open conversation. Note: Some of the readings are pulled from Michael and Michael’s “The Transparent Library” column in Library Journal. You can download the collected columns as an e-book here: Tame the Web – The Transparent Library e-book.
Lecture Recording
Things to Read
Participatory Service
- Stephens, M. (2019). “Telling Stories” in Wholehearted Librarainship, p. 91
- Casey, M. (2011). Revisiting participatory service in trying times.
- Stephens, M. (2012). “The age of participation” in The Heart of Librarianship, p. 79
- Zulkey, C. (2019). Automatic for the People.
- Schneider, K (2006). The User is Not Broken.
- Kenney, B. (2014). The user is (still) not broken.
- Dixon, J. (2017). Nashville, Salt Lake City, Columbus Eliminate Fines.
- Kenney B. (2016). Three Ways Publishers and Libraries Can Work Better Together
- Stephens, M. (2011). “Stuck in the past” in The Heart of Librarianship, p. 54
- Boekesteijn, E. (2011). DOK Delft takes user generated content to the next level.
- Mack, C. (2013). Crowdsourced design: Why Los Angeles is asking the public to create the library of the future.
- Stephens, M. (2013). “Collection Bashing & Trashing” in The Heart of Librarianship, p. 99
- YouMedia, (2015). In San Francisco, Teens Design a Living Room for High-Tech Learning at the Public Library
- Fons, T. (2016). Making Libraries Visible on the Web.
- Chant, I. (2016). User-Designed Libraries – Design4Impact.
Transparency
- Anderson, C. (2006). In praise of radical transparency. (Article Inactive, please read this instead for SP 2019)
- Casey, M., & Stephens, M. (2007). A road map to transparency.
- Casey, M. & Stephens, M. (2008). Embracing Services to Teens
- Schmidt, A. (2013). Earning trust. The User Experience. PDF: SchmidtEarningTrust
- Kenney, B. (2015). Lesson’s From Seattle’s Failed Bid to Rebrand its Public Library.
- Sifton, D. J. (2009) The Last Taboo Abolishing Library Fines
- Yu, C. (2020). Chapel Hill Public Library announces it will no longer charge late fines
Things to View
Participatory Service
- Erik demonstrates Surface & Flickr app (Early version of Surface app)
- Local Stories at DOK
- NC State University. (2013). James B.Hunt, Jr. Library.
YouMedia
Things to Explore
Participatory Service
- NYPL Surveyor Tool (2017)
- NYPL Space & Time Collections. (n. d.)
- NYPL Public Domain Image Collection (n.d.)
- Johnson, C. (2011). Libraries become centers for sharing.
- Escondido Public Library. (n. d.). Library you. Sharing local knowledge. (Sadly, this project suspended but please explore.)
- Booth, M. (n. d.). Hunt Library, NCSU.
- Werner, Sarah. (2015). How to Destroy Special Collections with Social Media.
- The Economist Essay. (2014). Future of the Book: From Papyrus to Pixels.
- Jones, J. (2014). New York Public Library Puts 20,000 Hi-Res Maps Online & Makes Them Free to Download and Use.
Transparency
- Baltimore Public Library. (2015). Rocking & chatting.
- Stephens, M. (2011). “The Transparent Library School” in The Heart of Librarianship, p. 115
- Casey, M., & Stephens, M. (2007). Going to the field.
- Casey, M., & Stephens, M. (2007). Turning “no” into “yes”.
- Casey, M., & Stephens, M. (2008). Six signposts on the way.
- Casey, M., & Stephens, M. (2008). Six more signposts.
- Casey, M., & Stephens, M. (2008). Check your ego at the door.
- TEDx Talks. (2011). TEDxOverlake – Susan Scott – The case for radical transparency.
- Fine Free Map