“Somewhere along the line, we confused going to work with building a fort.” —David Weinberger, The Cluetrain Manifesto Effectively serving the whole community is something that I think about all the time as a frontline library worker. To me it’s about meeting all patrons, potential and current, where they are. I mean this in both a literal and figurative sense. In Chapter three of Library 2.0, Casey suggests that libraries find out where, in the community, people are getting their needs met. We can make our services available where people already are. In fact, it’s already being done with self-serve library kiosks in unexpected places. Could watching someone make use…