Power of Stories Reflection: The Importance of Listening

As a fan of participatory storytelling, I keep my eye (and camera) out for displays that invite the public to contribute glimpses into their own minds and lives. Below are just a few that I’ve documented in the last two years:

In addition to these personal examples, this module on the power of stories reminded me of social media projects such as Humans of New York and A View from a Bridge, as well as the popularity of street interview TikToks, all of which are a little less participatory for the general public but are able to offer deeper, more intimate looks at the lives of everyday strangers than small slips of paper.

Most crucially, however, this module reminded me that storytelling is most effective as a two-way experience—the audience’s participation is just as important as (if not more important than) the telling of the story. It can be easy to simply leave your own sticky note on a board and walk away, but you can stay to read the other responses. Still, these vignettes are often just too short to provide much insight into other people’s lives. And while putting your own story out there can make you feel like part of something bigger, you can connect better by engaging with the storytellers in person.

I think the importance of listening in the equation of storytelling is best exemplified by the Human Library, which has literally changed lives when “readers” interact with the human books (Ray, 2019). There’s value in meeting the storyteller in person too, as an individual, as opposed to simply hearing a recording of their story—it humanizes them. Reading about this project, however, also reminded me of the YouTube channel Jubilee, which often puts members of different groups in the same room (frequently it’s “liberals” vs. “conservatives”). Being first and foremost a YouTube channel means that Jubilee selects participants, structures conversations, and edits content to sensationalize topics for views—their methods are not without controversy, as demonstrated by the lengthy “Criticism” section on their Wikipedia page.

In spite of this, I still see the merit in having people “read human books” and converse with those from different backgrounds. These interactions should be genuine attempts at connection, not recorded and published for the attention economy. Such connection is especially important in this age of increasing loneliness (OSG, 2023), increasing polarization (Pew, 2022), and disappearing “third places” even before the COVID-19 pandemic (Finlay et al., 2019). I was sad to learn that the Reading Garden in Copenhagen had to close down when the majority of the Human Library’s 200+ U.S. partnerships ended because of DEI rollbacks here (Coe, 2025), but I hope that libraries and other organizations, in the U.S. and beyond, are able to run similar programs to better foster empathy within our communities, both because of and in spite of this.

References

Coe, J. (2025, October 24). People are ‘open books’ at Copenhagen’s Human Library. The World. Retrieved from https://theworld.org/stories/2025/10/24/people-are-open-books-at-copenhagens-human-library

Finlay, J., Esposito, M., Kim, M. H., Gomez-Lopez, I., & Clarke, P. (2019, November). Closure of ‘third places’? Exploring potential consequences for collective health and wellbeing. Health & Place, 60, Article 102225. https://doi-org.libaccess.sjlibrary.org/10.1016/j.healthplace.2019.102225

Office of the Surgeon General. (2023). Our epidemic of loneliness and isolation: The U.S. Surgeon General’s advisory on the healing effects of social connection and community. U.S. Department of Health and Human Services. https://www.ncbi.nlm.nih.gov/books/n/surgepidlonliness/pdf

Pew Research Center. (2022, August 9). As partisan hostility grows, signs of frustration with the two-party system [Report]. Retrieved from https://www.pewresearch.org/politics/2022/08/09/as-partisan-hostility-grows-signs-of-frustration-with-the-two-party-system

Ray, M. (2019, April 12). Courageous conversations at the Human Library. Next Avenue. Retrieved from https://web.archive.org/web/20250207220839/https://www.nextavenue.org/courageous-conversations-human-library

New Models & Horizons Reflection: On Trust & Information Sources

I enjoyed reading the comparison of ChatGPT and Wikipedia in Fister & Head’s article “Getting a Grip on ChatGPT,” and I agree that Wikipedia was comparatively over-vilified as an information source, considering the processes that go into maintaining it—sources are required for each statement, and citations are checked and flagged. An xkcd comic popularized the editing tag “[citation needed],” and I recently happened upon the tag “[failed verification],” which I’d never seen before but was pleased to learn existed. LLMs, on the other hand, are black boxes unable to show their work, famously making up sources and even providing sources that don’t always back up their answers (Mickle et al., 2026). Though Wikipedia has been a top domain cited worldwide by LLMs (at 9.53% of citations according to Semrush data), it’s surpassed by Reddit (11.29%) and LinkedIn (11.03%) and is immediately followed by YouTube (8.77%) and Medium (5.83%). Most of these are questionable as cited sources and should always warrant further research.

xkcd comic depicting a person speaking on a podium with the American flag, and a protestor in the crowd holding up a sign that reads "Citation needed" in the style of the Wikipedia editing tag.
The xkcd comic “Wikipedian Protestor,” posted July 4, 2007.

This topic is especially interesting when, according to the IFLA Trend Report 2024, trust in authority is declining. On one hand, questioning authority is part of thinking critically—“authority is constructed and contextual,” after all (ACRL, 2015). This could explain why marginalized groups are more likely to be distrusting of mainstream media, as cited in the trend report. On the other hand, the distrust should not be reactionary—we should not reject information simply because we disagree with it. Trump’s cries of “fake news” reflect such a sentiment, appealing to those who seek a truth different from what they see, closer to what they personally believe or hope to be true. It’s therefore unsurprising to me that podcasts, video essays on YouTube and TikTok, and articles on Medium and Substack have become popular sources of information in recent years.

But even though there’s value in hearing stories from underrepresented voices and/or alternative sources, we must continue to think critically. In other words, the declining trust in authority isn’t inherently bad, but that doesn’t mean we should simply place our trust in other entities instead, even if they seem to project confidence and claim to have supporting data. This includes but is not limited to LLMs that provide sources that don’t always corroborate their answers, governmental documents that use imaginary sources and mischaracterize real ones (Jacobs, 2025), and social media creators who might misrepresent cited research to better sell their services (I was just sent one such video by a well-intentioned friend).

Being vigilant about information in casual contexts can be difficult, especially when you’re passively scrolling through social media, as opposed to actively research a topic you’re interested in. Even I get exhausted trying to navigate the vast, rich information landscape that we have at our fingertips these days. But this is precisely why it’s more important than ever that we are checking for sources and verifying them as we encounter information in our day-to-day lives, and that we as LIS professionals effectively promote literacy skills to the public.

References

Association of College and Research Libraries. (2015, February 9). Framework for information literacy for higher education. American Library Association. Retrieved July 18, 2026 from https://www.ala.org/acrl/standards/ilframework

Fister, B., & Head, A. J. (2023, May 04). Getting a grip on ChatGPT. Inside Higher Ed. https://www.insidehighered.com/opinion/views/2023/05/04/chatgpt-reshaping-information-infrastructures-opinion

International Federation of Library Associations. (2024, September 30). IFLA Trend Report 2024: Facing the future of information with confidence [Report]. https://repository.ifla.org/handle/20.500.14598/3496

Jacobs, P. (2025, May 30). Trump officials downplay fake citations in high-profile report on children’s health. Science. https://www.science.org/content/article/trump-officials-downplay-fake-citations-high-profile-report-children-s-health

Mickle, T., Metz, C., Freedman, D., Terol, T. M., & Collins, K. (2026, April 7). How accurate are Google’s A.I. Overviews? New York Times. https://www.nytimes.com/2026/04/07/technology/google-ai-overviews-accuracy.html

Munroe, R. (2007, July 4). Wikipedian protestor [comic]. xkcd. https://xkcd.com/285

Semrush. (March 9, 2026). Leading domains cited by large language models (LLM) worldwide as of January 2026 [Graph]. In Statista. https://www.statista.com/statistics/1660293/most-cited-domains-by-llms-worldwide

Hyperlinked Environments Reflection: Fears about AI

Going through the Pew research and AI readings in the Hyperlinked Environments module, I kept thinking back to one line from danah boyd’s “What World Are We Building?” from the previous module:

“[T]oday’s technology is valued — culturally and financially — based on how much it’s used by the most privileged members of our society.”

This is the case with AI, as it has been used by employers to screen applicants, by large tech companies to serve as the new reference desk, and, perhaps most egregiously, by the government to identify and arrest suspects. This is problematic because AI hiring tools can perpetuate racism (Bommasani et al., 2026), Google’s AI overview provides inaccurate content and sources that don’t corroborate the information (Mickle et al., 2026), and people of racial minorities have been incorrectly identified and wrongly arrested because of facial recognition technology (Liang, 2026).

A Bluesky post that says "Thinking about why women might not want to use a product that has forced itself into every software interface to confidently shout things that are wrong," and a quote reply saying "Yes. Using a computer now feels like this at all times," and the meme image of a man shouting into the ear of a distressed woman, overlaid with the text "I can summarize that for you."
A popular Bluesky post using a meme to demonstrate how AI summaries feel to some users.

AI also affects women and men differently. In a 2025 report, the UN estimated that women are 2–3 times as likely to be in the jobs at greatest risk of being replaced by AI, especially in high-income countries (Gmyrek et al., 2025, p. 43–44). Research has also shown that women are less likely to use AI, not necessarily due to lack of access, however, but due to other factors such as perceived usefulness, institutional support, social legitimacy, and trust/privacy/risk concerns (Cranney et al., 2025).

Some argue that the fix is to ensure equal access to AI. After all, awareness of AI in everyday activities correlates to levels of education, income, and internet use, per Pew research (Kennedy et al., 2023). Cranney et al.’s conclusion was most concerned with increasing women’s usage of AI so they don’t fall behind in their careers and so that they can participate more in AI development. When asked about AI during the Fall 2025 “Ask Me Anything,” then-director of the SJSU iSchool Anthony Chow also said, “It’s our job to really debunk any fears about AI,” though the fears he emphasized were more about not knowing how to use new tools (Winslow, 2025, 00:24:25–00:27:08).

The issue is much more complex, especially when public attitudes toward AI in the U.S. have become increasingly negative throughout the years despite increased usage: data privacy is a major concern; majorities of Americans have low confidence in both government regulation and corporate responsibility (Tyson & Kikuchi, 2023; Kennedy et al., 2025; Gottfried et al., 2026). Though these are just sentiments, we’ve already seen concrete ways AI has perpetuated systemic oppression, in the first paragraph. These issues will not go away once everyone uses AI. These issues are not for librarians to “debunk.”

Honestly, I don’t know what role libraries can play beyond fostering community and literacy. But I do know that literacy goes beyond simply knowing how to use a tool. In the meantime, I hope that we can help the public think more critically amidst all the misinformation and slop that AI has helped proliferate (PBS, 2025) and find ways to decentralize our technological needs.

References (click to expand)

Bommasani, R., Bana, S. H., Creel, K. A., Jurafsky, D., Liang, P. (2026, May 26). AI hiring tools can yield racial bias and systemic rejection. Stanford Institute for Human-Centered AIhttps://hai.stanford.edu/news/ai-hiring-tools-can-yield-racial-bias-and-systemic-rejection

boyd, d. (2016, January 25). What world are we building? Data & Society: Points. https://medium.com/datasociety-points/what-world-are-we-building-9978495dd9ad

Cranney, K., Delecourt, S., & Konin, R. (2026, May). Global evidence on gender gaps and generative AI over time [working paper]. Harvard Business School. https://www.hbs.edu/ris/Publication%20Files/25-023_be8fb517-3dd5-40aa-97f9-4e42e1c8e6ff.pdf

Gmyrek, P., Berg, J., Kamiński, K., Konopczyński, F., Ładna, A., Nafradi, B., Rosłaniec, K., Troszyński, M. (2025, May). Generative AI and jobs: A refined global index of occupational exposure [working paper]. International Labour Organization. https://www.ilo.org/sites/default/files/2025-05/WP140_web.pdf

Gottfried, J., Bishop, W., Anderson, M., Faverio, M., Park, E., & McClain, C. (2026, June 17). Americans and AI 2026: Chatbots, smart devices and views on impact. Pew Research Center. https://www.pewresearch.org/internet/2026/06/17/americans-and-ai-2026-chatbots-smart-devices-and-views-on-impact

Kennedy, B., Tyson, A., & Saks, E. (2023, February 15). Public awareness of artificial intelligence in everyday activities. Pew Research Center. https://www.pewresearch.org/science/2023/02/15/public-awareness-of-artificial-intelligence-in-everyday-activities

Kennedy, B., Yam, E., Kikuchi, E., Pula, I., & Fuentes, J. (2025, September 17). How Americans view AI and its impact on people and society. Pew Research Center. https://www.pewresearch.org/science/2025/09/17/how-americans-view-ai-and-its-impact-on-people-and-society

Liang, G. (2026, May 30). In the image of injustice: A critical examination of AI, surveillance, and systemic racism in the United States. Race and Justice. https://doi.org/10.1177/21533687261455743

Mickle, T., Metz, C., Freedman, D., Terol, T. M., & Collins, K. (2026, April 7). How accurate are Google’s A.I. Overviews? New York Times. https://www.nytimes.com/2026/04/07/technology/google-ai-overviews-accuracy.html

PBS. (2025, October 23). What is ‘AI slop’ and how does it affect users?  https://www.pbs.org/newshour/classroom/daily-news-lessons/2025/10/critics-warn-of-ai-misinformation

Tyson, A., & Kikuchi, E. (2023, August 28). Growing public concern about the role of artificial intelligence in daily life. Pew Research Center. https://www.pewresearch.org/short-reads/2023/08/28/growing-public-concern-about-the-role-of-artificial-intelligence-in-daily-life

Winslow, B. (2025, September 3). FA25 Director’s Ask Me Anything [YouTube video]. https://youtu.be/b9w1yBe7PsU

Hyperlinked Communities Reflection: The Healing Power of Stories

In “The Healing Power of Books: Using Reading to Address Social and Emotional Needs,” Jessica Klinker describes how books serve as both mirrors and lenses, showing readers both themselves and others. I agree with this wholeheartedly, as this idea has been a major through-line in various stages of my life. Because I grew up moving around, I learned to recognize differences between cultures at a young age, and because books were my constant, I was able to further practice the skills of stepping into other people’s shoes. This is what led me to major in Narrative Studies in college and then teach reading and writing to middle- and high-school students. It is also how I ended up in bookselling and then chose to pursue an MLIS. Especially in this time of increasing isolation and the loss of third-spaces, it is more important than ever that we build and practice empathy, and I believe that stories are a great way to achieve this.

However, I would venture to say that it’s not just books that are healing—though Klinker brings up audiobooks, e-books, large print, and languages, we can also engage with stories through other media, including but not limited to movies, theatre, TV shows, and even video games. Logged-in view of Kanopy home page. (I hesitate to use the word “consume” here because the purpose of engaging with stories should not be simply to intake a certain amount, but to meaningfully interact with them instead.) I feel like this shift can be seen in how we no longer listen to the radio because we now have other technology, but we get our news through other formats and we still listen to podcasts through our smartphones. Though fewer people are reading physical books, more formats of storytelling have cropped up, and the fact that libraries now have whole DVD collections, video game collections, and even partnerships with streaming platforms such as Kanopy reflects this. Access and choice are important, as Klinker points out, and it is for this reason that we must remember to think beyond just the printed word.