In considering the New Models module, I naturally compared some of the ideas to my current library and the ways we engage with patrons. Our layout is in need of some adjustments–for instance, the teen space is very close to the “quiet study” section, which itself houses public computers–not necessarily conducive to silent work. This means that there are often people with conflicting needs who are not doing anything wrong but still affect each other’s experience of the library. We hosted a program on hygge last winter but we could be doing much more to create a sense of comfort, starting with creating spaces that allow for the different kinds of work, study, and play people want to do.
Silence in the library is not the goal–-making the library comfortable for everyone is. As Pam Sandlian Smith said in her Ted Talk (2013), you never know who is going to come through the door. When that person comes through, we need to be prepared to meet them where they are and to provide the best user-focused experience possible.
A model of library innovation, Anythink created this list of core competencies for its staff:
- I am customer focused.
- I am cooperative and a collaborator.
- I am understanding and compassionate.
- I am a self-starter and have a strong work ethic.
- I am flexible and embrace change.
- I am an effective communicator.
- I am a problem solver.
- I am responsible and honest.
- I am emotionally mature.
- I am a continuous learner.
- I am an innovator.
- I am a leader.
- I am an Anythinker.
I was struck by the way these competencies encompass emotional intelligence and intrinsic motivation. If an organization truly values and cultivates these traits, they can be positioned to create change and move the library industry forward. Anythink’s Staff Manifesto similarly celebrates soft skills and empowers staff to create experiences for its patrons. One of the main things I’ve gotten from this class so far is the knowledge that there’s still so much for me to learn and so many ways my library can try to meet our users’ needs, especially if we are open to the inspiration available to us.
References
Anythink. (n.d.). Anythink staff competencies. https://www.anythinklibraries.org/sites/default/files/imce_uploads/Microsoft%20Word%20-%20Core%20Competencies%20Cover%20Letter.pdf
Anythink. (n.d.). Staff manifesto. https://www.anythinklibraries.org/sites/default/files/imce_uploads/Anythink_Staff_Manifesto.pdf
Tedx Talks. (December 16, 2013). What to expect from libraries in the 21st century: Pam Sandlian Smith at TEDxMileHigh [Video]. Youtube. https://www.youtube.com/watch?v=fa6ERdxyYdo
Hi Susanne,
I think that’s super cool that your library hosted a program on hygge. I had never heard of the concept until taking this class and it’s given me a lot to think about! I love how you mentioned that making the library comfortable for all is the goal, rather than keeping everyone quiet. That’s so true, and I think keeping that in mind is so helpful when thinking about how to design library spaces. Also, that is a perfect Doctor Who reference (that is one of my favorite episodes)! 🙂
I wasn’t really familiar with the concept of hygge before either but it seems like there are many ways to explore it. Ours was a night of cozy crafting where the participants decoupaged candle holders made from glass jars the staff brought in. I wasn’t involved but I hear it was lovely.
It really is a great Doctor Who episode, isn’t it? My favorite Doctor will always be Matt Smith but David Tennant is way up there.
@susanneritchie I heart this though: “I was struck by the way these competencies encompass emotional intelligence and intrinsic motivation.” Glad you highlighted that in your reflection.