How will new and established technologies further impact library service?
AI tools have started popping up more frequently since ChatGPT launched in 2022. This AI “boom” has shown up in a number of different industries and has been incorporated into a myriad of daily applications and software (ChatGTP, 2024). I think that libraries are positioned to lead the conversation about AI and other established technologies and provide information that can empower the general public or students as these tools will ultimately be incorporated into our routines– the “new normal.” Libraries can ensure equitable access to AI applications and provide workshops for adults who want to expand their knowledge of technology. Libraries already provide a variety of different services related to tech assistance. For example, LA County library system offers Digital Assistants at several of their branches. Why not throw in AI? AS is mentioned in Anderson et al (2021), new technologies create a deeper divide between low income and poor communities and affluent communities.
And, as Papini (2023) points out, there are still several gray areas that are created by the existence of AI and other new technologies related to AI, that it is difficult to navigate how to best utilize these new tools. If scholars are struggling to navigate AI, then the general public certainly has hesitations, as I mentioned in my last reflection blog post.
What should librarians make of virtual assistants, smart homes, artificial intelligence, and more?
I think that these technologies should be embraced! Librarians have a lot on their plate, especially those who develop and plan programming. There are so many moving parts to keep track of. AI applications can be used in practical ways that allow librarians to have more time to spend on their community. AI tools and applications can assist with assessments and environmental scans by interpreting statistics. AI can be used to punch up a social media post or flyers (I personally like Canva). It can be used to create library policies and procedures. I see AI tools as a stand in for a personal assistant at this time, but the possibilities are endless.
We have seen throughout the last two modules that technology is a powerful tool for creating connection through stories. Stories can be told, shared, and archived in ways that have never been done in the past.
References
ChatGPT. (2024, November 1). In Wikipedia. https://en.wikipedia.org/w/index.php?title=ChatGPT&oldid=1254662595
Anderson, J., Rainie, L., & Vogels, E. (2021, February 16). Experts Say the ‘New Normal’ in 2025 Will Be Far More Tech-Driven, Presenting More Big Challenges. Pew Research Center. https://www.pewresearch.org/internet/2021/02/18/experts-say-the-new-normal-in-2025-will-be-far-more-tech-driven-presenting-more-big-challenges/
Fister, B. and Head, A.J.. (2023, May 4). Getting a grip on ChatGPT. Inside Higher Ed. https://www.insidehighered.com/opinion/views/2023/05/04/getting-grip-chatgpt
Papini, A.. (2023, January 27). ChatGPT: A library perspective [Blog]. Bryant University. https://library.bryant.edu/chatgpt-library-perspective \
Such a strong paragraph about librarians embracing AI to streamline processes. I agree! I am very lucky to have one of the school subscriptions to ChatGPT and I use it for proofing emails and creating bullet points from documents, etc. So helpful