• Innovation Roadmap,  Post #5 - Innovation Roadmap

    Innovation Roadmap: HeartLine

    Feature Images Source: Canva The Idea San Francisco Public Library (SFPL) will establish a free video visitation program, titled HeartLine, to enable families, especially children, to connect with loved ones who are residing in correctional or detention facilities. The HeartLine will provide 1-hour scheduled video calls hosted in former study rooms, equipped with secure audio-visual connection, in partnership with local institutions. The SFPL will create child-friendly environments with books, toys, and sensory comforts to foster connection and safety. The core goals of this program are to strengthen family connections, reduce emotional stress caused by separation, promote literacy efforts between children and incarcerated parents, and support reentry outcomes. Target users include…