The talking library has no secrets and gathers as much input as it can.The transparent library both listens and talks. The transparent library is connected, cultivating the expectation for open conversation. Do we hear our users and staff when they ask for change and new services? Do we hear them when they tell us that what we’re doing isn’t working? Becoming the corner office curmudgeon is painfully easy, but maintaining an open and accepting ear takes hard work and a willingness to listen.
Note: Some of the readings are pulled from “The Transparent Library” column. You can download the collected columns as an e-book here: Tame the Web – The Transparent Library e-book.
- Anderson, C. (2006). In praise of radical transparency.
- Thompson, C. (2007). The see-through CEO.
- Casey, M., & Stephens, M. (2007). The transparent library: Introducing the Michaels.
- Casey, M., & Stephens, M. (2007). A road map to transparency.
- Schmidt, A. (2013). Earning trust. The User Experience.
- Casey, M., & Stephens, M. (2008). Check your ego at the door.
- Kenney, B. (2015). Lesson’s From Seattle’s Failed Bid to Rebrand its Public Library.
Things to View
- TEDx Talks. (2011). TEDxOverlake – Susan Scott – The case for radical transparency.
Things to Explore
- Baltimore Public Library. (2015). Rocking & chatting.
- Darien Library. (n. d.). Darien Library catalog.
- Stephens, M. (2011). The transparent library school.
- Casey, M., & Stephens, M. (2007). Going to the field.
- Casey, M., & Stephens, M. (2007). Turning “no” into “yes”.
- Casey, M., & Stephens, M. (2008). Six signposts on the way.
- Casey, M., & Stephens, M. (2008). Six more signposts.