Virtual Symposium

By Laura Wertz

I created this infographic to illustrate my 5 most important takeaways about the Hyperlinked Library.


Silver, L. (2019, February 5). Smartphone Ownership Is Growing Rapidly Around the World, but Not Always Equally. Pew Research Center.

Stephens, M. (n.d.). Module 3: The Hyperlinked Library Model. INFO 287: The Hyperlinked Library.

Published in: on May 7, 2020 at 1:25 am  Comments (2)  

Reflective Practice

Because of the pandemic I’ve had a lot of time to reflect and think about what kind of librarian I hope to become. Perhaps now more than ever, it is important to practice kindness and understanding. With that in mind, these are the characteristics I promise to take with me into my future as an information professional.

First and foremost, I will listen to my users and lead from the heart. Professor Stephens commented in his lecture that, “We are the heart of our communities, and that only works because of what people who run libraries give of themselves” (Stephens, n.d.). This is certainly how I see libraries.

My long term goal is to work in an academic library. Depending on the size of the institution, universities may have multiple libraries catering to specific subject specialties. The library is the heart of any college campus, especially as pedagogy and  technology continue to evolve. Librarians teach in every possible way. We help create connections for students and faculty.

I promise to stay curious and continue to expand my professional knowledge as much as I can, not just for myself, but for the benefit of the community I’m serving. I promise to practice empathy, compassion, mercy, and understanding with everyone. 

As important as it is to be all in, this week’s module on reflective practice also pointed out the importance of balance between work and other interests in your life. I’ve always has diverse interests. I love baseball, football, and basketball and I’m a lifelong Bay Area sports fan. I’m also a huge fan of musical theatre. I enjoy going to see broadway shows when they come to San Francisco. I’m also passionate about music and have played piano, guitar, and ukulele over the years. All this to say that I believe my diverse interests serve be well as an information professional. Both as a way to recharge to go to work, and as a way to enhance my creativity as a librarian.

Professor Stephens defines reflective practice in his lecture as:

  1. Bringing open-mindedness to your work. Being open to changes in the world, technology, information.
  2. Taking responsibility for your actions. Look at your decisions in hindsight and learning from them.
  3. Wholeheartedness. You are all in for everything you do. 

(Stephens, n.d.).

I’ve always tried to be open-minded and learn something from every situation. As I’ve journeyed through the MLIS program, I’m reminded with each new semester and class how passionate I am about librarianship. And, how excited I am to bring my creativity and desire to learn to my role as an information professional. It remains to be seen how libraries will return from the pandemic, but now more than ever it is important to remember that libraries are a safe and inclusive space for everyone. As I reflect on everything I’m grateful for during this time, I know that one of those things is librarians, and the roles we play in our communities every day.


Stephens (n.d.). Reflective Practice video lecture. Retrieved from

Published in: on May 4, 2020 at 10:27 pm  Leave a Comment  

Director’s Brief

Many indigenous, third world, and marginalized communities around the world have seen their histories and knowledge devalued or misrepresented. Participatory archiving allows for communities to engage in meaningful participation, as they help to create the archive that will preserve their history and knowledge in accordance with their own values, practices, and beliefs. Furthermore, it allows for libraries to build a relationship with these communities that is built on respect, inclusion, participation, and trust.

Published in: on May 1, 2020 at 10:13 pm  Leave a Comment  

INFO 287: Infinity Learning Blog Post

I thoroughly enjoyed the “choose your own adventure” aspect of the infinite learning modules from weeks 11 and 12. I chose the Professional Learning Experiences module to explore in week 11. Since I have had limited work experience in libraries prior to this program, I wanted to learn more about the ways in which I can expand my profession knowledge. 

Professor Stephens discussed the concept of the Personal Learning Network (PLN) during the lecture. A PLN is defined as everything we pull into our world to help us learn (reading ALA magazines, subscribing to library technology blogs, TED Talks on YouTube). It can also be the people you encounter as an information professional. I’ve always considered myself a lifelong learner. I enjoy the research and exploration. 

Professor Stephens also discussed the research he has done on professional learning for librarians, including the three personas he found on his narrative inquiry study of 20 librarians:

  1. Self-Driven Go-Getter
  2. Curious Introvert
  3. Excluded Cynic

I strongly identify with the curious introvert persona. I’m a passionate and determined learner, but I will definitely pick and choose the moments to put myself out there. I hope to end up in a work environment (preferably in an academic library) where expanding your PLN through conferences, mentorship, TED Talks, etc. is encouraged. 

I would like to develop my own PLE Plan. (Essential skills + mindset^2 x support = success) While I’m still learning and figuring out exactly what that looks like, I’m glad I was able to explore this module early on in this program so I have the opportunity to think more about it as I go forward in my MLIS journey. 

For the Infinite Learning module in week 12, I chose the Library as Classroom module because I’m interested in the ways in which libraries are becoming classrooms for all different types of learning and educational activities for all patrons. Thomas & Brown are quoted in A New Culture of Learning as saying, “Where imaginations play, learning happens” This has never been more true, as libraries explore various ways to serve their communities. From culinary kitchens, to meditation, access to advanced technologies, art projects, and digital memory labs. In my opinion, libraries are more than just a house for books, they are a home for all people.

The Creative Classrooms Research model (Bocconi, Kampylis, & Punie, 2012) revolutionizes conventional teaching practices by putting the learner first. 

This type of research model can be innovative for libraries. It puts the focus on providing transparent, welcoming, and connected environments for patrons.

This module really made me think about how we can make learning fun in libraries. To me that goes back to learning about your community. What do they want? How can we make the library a place of inclusion and enjoyment for people? Answering these questions is just the first step in putting these modern teaching methods explored in this module into practice in libraries.

The Professional Learning Experiences Module and the Library as Classroom module were two of my favorite modules of the semester. I loved getting to learn more about various ways to expand my professional knowledge, and it was fun getting to explore the classroom aspect of libraries that exude fun and connection for everyone.


Published in: on April 16, 2020 at 9:57 pm  Leave a Comment  

New Models and New Horizons Blog Post

In reflecting on the New Models module, the quote Professor Stephens shared by Eric Klinenberg at the beginning of his lecture really resonated with me. “Libraries are changing: Palaces of the people” (Stephens, 2020). This is how I’ve always thought of libraries. From the largest and most ornate library, to the smallest and most humble library, these are palaces. It reminded me of Andrew Carnegie’s funding of public libraries in the late 1800s and early 1900s. Carnegie donated 60 million dollars to build 1,689 public libraries across the country. (Stamberg, 2013). He believed that a library was of the upmost importance to the survival of any community. Carnegie is famously quoted as saying “A library outranks any other one thing a community can do to benefit its people. It is a never failing spring in the desert” (Carnegie, n.d.). All this to say, libraries have long been thought of palaces, and as society continues to evolve, the library continues to be a palace to its community. 

However, today these palaces are doing more than housing a physical collection. They are reinventing themselves with new models to meet a variety of community needs. Libraries are inclusive spaces for everyone. Therefore everyone has the right to find something of interest or help to them in libraries. For example, libraries are incorporating so many different interactive elements. Maker spaces, recording studios, digitization stations, and creative writing or comic seminars are just some of the things that libraries are doing to make the library a “living space” where learning is always happening. I was also really moved by the story Professor Stephens shared in the lecture about the library that was offering personal care products in their community closet (Stephens, 2020). Breaking down barriers allowing libraries to excel as a social service entity, as well as a knowledge entity serves to illustrate the important space the library occupies in a community. 

In reflecting on the New Horizons module, it made me think a lot about how I use virtual assistants such as Alexa in my home. We have one in our family room, and mostly use it to play music or ask questions. Because technology evolves so quickly, it will be interesting to see how these virtual assistants or artificial intelligence could be utilized in libraries. Especially as libraries continue to be spaces of mindfulness, contemplation, and relaxation for so many in the community.

Professor Stephens proposed adopting virtual assistants a certain manner in the library. “I’d suggest libraries of all types should incorporate virtual assistant speakers and the like into technology classes, one-on-one support offerings, and discussions about privacy” (Stephens, 2018). I agree with this proposal. The adoption of virtual assistants into technology classes could open up the library to a whole new patron population who may not have visited the library otherwise. For example, people who are experiencing this technology for the first time and want to learn more about it.

Furthermore, AI technology has the potential to positively impact libraries in the next few years. Examples of AI use in library services could take the form of cataloging practices. This technology could be utilized in digitization projects. “AI systems can be trained to recognize locations from a single photograph—including where the photographer was standing—based on angle, geography, and other factors. These systems can be enormously useful in making the processing and cataloging of archives and collections more discoverable” Griffey, 2019). While some in our profession are concerned that the adoption of this technology will decrease patrons use of library services, when used in the right manner I believe it will increase the use of library services. If libraries continue to evolve with technology, not because they feel they need to, but because that technology has a useful and practical application in assisting patrons and streamlining services, people will gain the opportunity to experience libraries in a whole new way. 


Good Reads (n.d.).

Stephens, M. (2018). Flash Briefing | Office Hours.

Stephens, M. (2020). New Models. Retrieved from

Griffey, J. (2019). AI and Machine Learning: The challenges of artificial intelligence in libraries.

Stamberg, S. (2013). How Andrew Carnegie Turned His Fortune Into A Library Legacy.

Published in: on March 23, 2020 at 1:29 am  Comments (6)  

INFO 287: Emerging Technology Planning Assignment

Open+ system


In a prior lesson, we learned about the Open+ system by Bibliotheca. It is a comprehensive and modern library system that allows patrons to access the library and self-service resources outside of normal library service hours. Open+ is widely used in the United Kingdom, Denmark, and has been adopted in a handful of American public libraries in the last few years. (Holmquist, J., 2016).

This is the true definition of a Hyperlinked Library service. Open+ brings about positive change to libraries and lives up to the tenants of the Hyperlinked Library Model put forth by Professor Stephens (Stephens, 2020). Two specific tenants come to mind in relation to the Open+ system. First, hyperlinking subverts existing organizational structures. Secondly, seamless service should be available across all channels of interaction. The Open+ system subverts existing organizational structures by allowing patrons access to self-service library services and resources outside the structure of regular service hours. It also allows patrons to engage with library services in a seamless manner that allows for more flexibility.

As Professor Stephens told us how this service had been implemented at the Gwinnett Public Library (the first library in North America to use this service), I started thinking about how Open+ could be utilized at the Walnut Creek Public Library, where I interned in 2018.

Purpose and Benefits of the Open+ system 

The Open+ system would allow any patron with a registered library card to access various self-service library services at their own convenience in the morning or evening before the library opens. These services include browsing the physical collection, working in the computer lab, study rooms, meeting rooms, holds pick-up, and self-service checkout. Open+ would allow Walnut Creek public library to create additional opportunities for library usage, while also raising awareness of library services in the community. Furthermore, it would allow for staffing and budget limitations to not interfere with the library’s ability to serve the patron population, while also leveraging staff for more library programming and community outreach.

Description of the community I wish to engage

The communities I believe that would benefit from the Open+ system would be students who require access to the library for reading or reference materials, study time or computer labs. The Walnut Creek library is central to four high schools, a junior college, and a college extension site. Also benefiting from this service is the working community. Walnut Creek has a strong workforce of 45% of its population. (Data USA, n.d.) Accessibility to the library at off hours would enable these workers to enjoy the benefits of the library. 

Action Statements

For patrons: Convince patrons that by utilizing the Open+ system by Bibliotheca they will gain greater access to the library collection and self-service resources in a more flexible and relaxed environment. This will allow for patrons needs to be met in a more timely and convenient manner, because library services are for everyone.

For library administration: Convince the library administration at the Walnut Creek Public Library that by adopting the Open+ system by Bibliotheca they will see an increase in library usage and better serve the patron population by extending beyond normal library service hours. This will raise awareness and use of library services because greater access showcases the benefits of the library to the community.

Details about the Walnut Creek Public Library

The Walnut Creek Public Library is a modern library that opened in Walnut Creek, California on July 17th, 2010. When I was interning at the library in the fall of 2018, I was able to view first hand the many ways the library serves the community. Situated in the heart of downtown, it has become a hub for patrons of all ages.

A comprehensive physical collection, computer labs, 3d printer, cafe, and open and transformative spaces for studying and community gatherings combine to make the Walnut Creek Public Library one of the busiest libraries in the Contra Costa County Library branch. Therefore, the Walnut Creek Public Library is a proficient fit to be the first library in the county to utilize the Open+ system, before potentially expanding to other libraries within the branch. The library is currently open 10AM to 8PM Monday through Thursday, and 10AM to 6PM on Friday and Saturday.

Evidence and resources to support the Open+ system

Bibliotheca: transforming libraries: Building political and community support for open+: a conversation with EveryLibrary. Retrieved from:

Bibliotheca: transforming libraries: Extend open hours and provide convenient library access. Retrieved from:

Ibarrondo, C. (2016, November 1). A Self-Service Experiment: Gwinnett County Public Library tests adding hours without extra staff time/

Zulkey, C. (2019, September 3). Automatic for the People: Are self-service libraries a threat to the profession or an opportunity to better serve patrons?

Examples of the Open+ system at other Libraries 

bibliotheca smartlibraries (2019, February 7). open+ user stories | Gwinnett County Public Library open+ customer story (G-LBVI1120NA) [Video]. YouTube.

bibliotheca smartlibraries (2018, October 19). Ventura County Library customer video | Hill Road Library user story G LBVI1111NA [Video]. YouTube.

Holmquist, J. (2016, April 6). Open Libraries: Self-Service Libraries- The Danish Way. Retrieved from

Mission, Guidelines, and Policy associated with the Open+ system 

Library administration will be involved in policy creation for the Open+ system. Including decisions related to which areas of the library will be accessible during Open+ hours. Two or three part time staff members will be in the building, but not on the floor during Open+ service hours. Allowing them to monitor the library on security cameras wired to the Open+ system.

The city council of Walnut Creek will be briefed by library administration on plans for the Open+ system and the security protocol for patron safety. Such as wiring the Open+ system to the current security cameras in the library, and the presence of a security guard during evening hours.

Furthermore, to increase community participation and transparency, the library will engage the community of Walnut Creek through the use of online and mail surveys. These surveys will inquire about the community’s opinion of the Open+ system and inform them of how it can help them meet their needs.

Funding considerations for the Open+ system

Funding for the Open+ system would be requested from the city of Walnut Creek. Library administration and stakeholders would attend city council meetings to present the benefits of the Open+ system to library patrons and the community at large. If necessary, funding could also be leveraged through donations to the Walnut Creek Library foundation.

Timeline for rollout of the Open+ system 

According to Bibliotheca, a roll out of this system takes time. With this in mind, I believe a projected rollout of March 2021 would allow for all the necessary measures to take place.

* A month of preliminary meetings between library administration and staff to introduce the Open+ system and reassuring staff that the adoption of this technology will not mean a reduction in library staff.

* Six months of surveying the community online on Twitter, Facebook, and through the mail to introduce the community to the Open+ system, offering potential morning and evening hours. (8AM-10AM and 8PM-9PM Monday through Saturday; 6PM-7PM Friday and Saturday).

* A month of attending city council meetings to conduct presentations illustrating the benefits of the Open+ system to Walnut Creek city council members. Meetings are held every first and third Tuesday of the month at 6PM.

* Three months of meetings between library administration and staff to discuss which areas of the library should be open during Open+ service hours.

* Meetings with Bibliotheca professionals at the library to discuss the instillation of the Open+ system.

* One month for the instillation of the Open+ system.

* One month for staff training: Because this is a service that exists outside of normal library service hours, training for staff would largely consist of familiarizing themselves with the Open+ system technology such as the card reader panel and security cameras.

Promotion for the Open+ system

Promotion for the Open+ system will be done in the form of flyers in the library advertising Open+ service hours and word-of-mouth engagement between library staff and patrons. Additionally, the Open+ system will be advertised on the various social media platforms used by the Walnut Creek Library such as Facebook, Instagram, and Twitter to reach the community of Walnut Creek on a larger scale. 


The evaluation of the success of the Open+ system will be measured by the increase in library usage during the Open+ service hours. Feedback from patrons in-person and through social media will also be taken into account. Additionally, an increase in overall library usage would be an indication of a raised awareness level of the library and its resources, which the Open+ extended service hours has the potential to do. 

If the Open+ system is successful, it is possible that other libraries within the Contra Costa Count Library branch could benefit from utilizing this service. 


Bibliotheca: transforming libraries: Building political and community support for open+: a conversation with EveryLibrary. Retrieved from:

Bibliotheca: transforming libraries: Extend open hours and provide convenient library access. Retrieved from:

bibliotheca smartlibraries (2019, February 7). open+ user stories | Gwinnett County Public Library open+ customer story(G-LBVI1120NA) [Video]. YouTube.

bibliotheca smartlibraries (2018, October 19). Ventura County Library customer video | Hill Road Library user story G LBVI1111NA [Video]. YouTube.

Data USA. (n.d.) Walnut Creek, CA. Data USA.

Holmquist, J. (2016, April 6). Open Libraries: Self-Service Libraries- The Danish Way. Retrieved from

Ibarrondo, C. (2016, November 1). A Self-Service Experiment: Gwinnett County Public Library tests adding hours without extra staff time

Stephens, M. (2020). The Hyperlinked Library: The Hyperlinked Library Model. INFO 287. Retrieved from

Zulkey, C. (2019, September 3). Automatic for the People: Are self-service libraries a threat to the profession or an opportunity to better serve patrons?

Published in: on March 15, 2020 at 11:25 pm  Leave a Comment  

Hyperlinked Environments: Librarianship on a global scale

Before this class, I hadn’t given much thought to the information profession or librarianship on a global scale. I’m so impressed after seeing how libraries are operating around the world. It often feels as if many international libraries have discovered the key to modern patron-driven participatory service in the 21st century quicker than many of the libraries here in the United States. 

My favorite example of this evolution showcased in the Hyperlinked Environments module is the Dokk1 Library in Aarhus, Denmark. Opening in 2015, it was voted the number one public library in the world in 2016 by the International Federation of Library Associations and Institutions (IFLA). The library took ten years to complete and over 300 million dollars, and it continues to be a gold standard for what libraries can be if we focus on creating inclusive and welcoming spaces for people. 

The visually stunning open-air complex of Dokk1 was built around a philosophy focusing on what the community of Aarhus needed, rather than what those involved in the planning thought they should want. Libraries are often thought to be a “third space”. A place separate from home and work, where people can congregate, learn, or relax. Dokk1 fulfills this description while taking it even farther. 

It is often described as the “living room” of the Aarhus. “Less focused on books and more focused on human needs, providing space for performances, meetings, children’s activities, art installations, and general public gatherings. The citizens of Aarhus have accepted the newly configured library with open arms. Dokk1 serves 4,000 visitors daily.” (Morehart, 2016). While all libraries strive to provide this kind of service, not all are able to do so due to logistical or financial challenges. 

In America in particular, there has been a recent trend of pundits questioning the place of libraries in today’s Google-driven society. What Dokk1 demonstrates, and what these pundits fail to realize, is that a library is more than just a place for books. It is a cultural hub, a place of inclusion, a safe space, a learning commons, and a respite of creativity and exploration. 

Dokk1 is “based on the Four Space model developed by Danish Royal School of Library and Information Science professors: inspiration space, learning space, meeting space, and performative space that overlap and intersect. Action words for each sector of the model: Excite. Explore. Create. Participate” (Stephens, 2016). You just don’t see this type of pragmatic foundational philosophies in many American public libraries. 

This global perspective inspires me to bring this type of approach into my future career as an information professional and librarian. One that values learning that is open, inclusive, spontaneous, hopeful, creative, and vibrant. 


Morehart, P. (2016). Moving beyond beyond the “third place”

Stephens, M. (2016). Dream. Explore. Experiment.

Published in: on February 26, 2020 at 7:23 am  Comments (7)  

The Hyperlinked Community

I thoroughly enjoyed the different readings this week on the hyperlinked community. This module really builds on many of the topics explored in INFO 200 on information communities. Peter Block states that, “Communities are human systems given form by conversations that build relatedness.” Active engagement is required for libraries to foster an environment that is welcoming. What does your community want? How can information professionals best meet the needs of these communities? With the advancements in technology, coupled with modern strategies for community involvement in services, libraries have the ability to engage patrons on a deeper level.

Building on the definition of community, it gave me hope as a future information professional to read about the numerous examples of libraries embracing the philosophy of hyperlinked communities. Such as the technologically impressive Instagram wall at the Hunt Library at North Carolina University that collaborated with a student advisory boardin the design process (Jensen, 2017), or the the collection of Libraries showcasing different acts of inclusion, acceptance, and resistance. “By inviting all in a community to be in a shared space, libraries embrace the idea of encouraging education, encouraging acceptance and tolerance, and on a much smaller scale, they create policies that ensure these very things happen in their spaces” (Casden, 2013). People are hyperlinks too, and libraries must remember that fostering an environment where communities can feel connected to each other and the information they need is at the heart of library service. 


(Jensen, K. 2017) Libraries Resist: A Roundup of Tolerance, Social Justice, and Resistance in U.S. Libraries. Retrieved from:

(Casden, J. 2013) My #HuntLibrary: Using Instagram to Crowdsource the Story of a New Library. Retrieved from:

Published in: on February 21, 2020 at 4:20 am  Comments (7)  

Thoughts on the Hyperlinked Library

After reading and watching the lectures of the last few modules, I finally feel like I have a good understanding of the Hyperlinked Library. It’s not just about the technological evolution that has taken place in libraries, and will continue to do so. It is also about the people. As Professor Stephens has said in multiple lectures, hyperlinks are people too.

The Hyperlinked Library model is one that involves the community in the decision process to the best of their ability. It is built on constant positive change to link the people with the services they need.

The tenants of the Hyperlinked Library that Professor Stephens outlined in the third module illustrate the link between the library and the people that is grounded in a streamlining of services and a collaborative atmosphere. One that embraces technology with the best interest of their community at heart.

Tenants of the Hyperlinked Library

  • The library is everywhere.
  • Hyperlinking subverts existing organizational structures.
  • Our institutions should be flatter and team-based.
  • Seamless service should be available across all channels of interaction.
  • We must reach all users, not just those who come through or doors.
  • The most powerful information services to date are probably found in the palm of everyone’s hand.
  • The path forward will always be a revolutionary one.
  • Inevitably, there will always be some amount of chaos.

From the foundational readings, Brian Mathews describes how libraries (academic libraries in this case) should think more like startups in his article Think Like a Startup (2012). Don’t be afraid to fail, if something isn’t working, pivot to a new idea. Edit, revise, and change. Furthermore, Mathews crystallizes the mission of libraries that I believe demonstrate the tenants of the Hyperlinked Library model, “As we think about the direction libraries are heading, the focus can’t remain on how well we’re doing right now, but on where we should be heading. It’s not about making our services incrementally better, but about developing completely new services and service models.” (Think Like a Startup, p. 8). In other words, don’t be afraid of change, embrace it. Embrace the links between, technology, the culture of innovation, change, and community involvement library services.


Stephens, M (n.d.). The Hyperlinked Library Model Module 3 Lecture. Retrieved from:

Mathews, B. (2012). Think Like a Startup

Published in: on February 19, 2020 at 9:08 pm  Comments (4)  

INFO 287: Context Book Assignment

By Laura Wertz

Spring 2020

For this assignment, I chose to read Fans, Bloggers, and Gamers: Exploring Participatory Culture by Henry Jenkins. I’ve always been interested in popular culture and was curious to see how it could be tied to our class concepts. After working through module four this week on participatory service and transparency, it is easy to see where library services and popular culture/fandom intersect. A quote from this very author is used in Professor Stephens lecture and clearly quantifies participatory culture. “The term participatory culture, is intended to contrast with older notions of media spectatorship. In this emerging media system, what might be traditionally understood as media producers and consumers are transformed into participants” (Jenkins, n.d.). Libraries are learning to meet the diverse and varied needs of different communities and patrons.

This book explores the ways in which fans, bloggers, and gamers interact with the material they are passionate about, other fans, and the world around them. The book journeys through the early days of fandom, convention events, and finally the evolution of technology and digital media. Jenkins (2006) defines three trends that are shaping participatory culture in fan communities.

  1. New tools and technologies enable consumers to archive, annotate, appropriate, and recirculate media content;
  2. A range of subcultures promote Do-It-Yourself (DIY) media production, a discourse that shapes how consumers have deployed those technologies; and
  3. Economic trends favoring the horizontally integrated media conglomerates encourage the flow of images, ideas, and narratives across multiple media channels and demand more active modes of spectatorship. (p. 142)

These three trends are similar to what is taking place in libraries today with the adoption of new technologies in the form of maker spaces, digital tables, or video games to name a few.

Furthermore, in this week’s module lecture, Professor Stephens spoke a lot about involving patrons in the brainstorming and decision making as much as possible in order to create a library that meets the needs and desires of the community. Jenkins (2006), describes a perfect example of this taking place at LucasArts in the form of a Star Wars multiplayer online game. The game designers created a web page early on in the design phase where fans could post feedback to the designers ideas. (p. 155) This anecdote lines up with the three tenants of participatory service that we strive to produce in libraries. It engages users, offers them a chance to plan with designers, and offers a mechanism for feedback in the form of the webpage. It is a sign of transparency and participatory culture, as well as a form of radical trust allowing potential users to be a part of the process.

Overall, I thoroughly enjoyed reading this book. It was interesting to explore popular culture and fandom through the lens of library and information services. There were many different aspects that could be applied to class concepts, and I look forward to carrying them forward in my own career.


Jenkins, H. (2006) Fans, Bloggers, and Gamers: Exploring Participatory Culture. New York University Press

Stephens, M. (n.d.) Module 4: Participatory Service & Transparency. Retrieved from

Published in: on February 14, 2020 at 9:40 pm  Comments (1)  
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