Hello Everyone! Here is my report on the “Single Point Service” model for libraries. I chose this topic because, working in a public library, I see the disparities of patrons having to wait and how circulation and reference service desks deal with two different types of questions, but reference service is always being hit the hardest. I believe that adopting this model would help both areas and create a better flow of helping patrons in libraries and better for libraries in the future.
I love this! Much less confusing and friendly to the user-base. Well done!
Thank you, Matilda!