{"id":35,"date":"2026-06-19T23:53:06","date_gmt":"2026-06-19T23:53:06","guid":{"rendered":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/?p=35"},"modified":"2026-06-19T23:53:06","modified_gmt":"2026-06-19T23:53:06","slug":"assignment-x-participatory-service-and-libraries-as-third-places","status":"publish","type":"post","link":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/2026\/06\/19\/assignment-x-participatory-service-and-libraries-as-third-places\/","title":{"rendered":"Assignment X: Participatory Service and Libraries as Third Places"},"content":{"rendered":"

Participatory service is vital because so many elements of library design and service depend upon the patrons being served. It\u2019s a good thing that librarians are committed to lifelong learning so they can approach their work with the \u201cconstant and purposeful change\u201d discussed by Casey and Savastinuk in Library 2.0<\/em> (2007). Every community (and therefore its library patrons) has different needs! These needs are met in large and small ways\u2014from creating breathtaking architecture that reflects a city\u2019s design aesthetic to deciding where certain collections go so patrons can best find them. I am interested in how librarians can best leverage participatory service to foster social ties and nurture libraries as a vibrant third places in their particular communities.<\/strong><\/p>\n

The \u201cPreferred Third Place\u201d<\/h3>\n

How can a community\u2019s library become \u201cthe preferred Third Place,\u201d as Leferink (2018) put it, \u201cwhere people let down their guard, relax, be themselves, develop new friendships, and deepen existing ones\u201d? From our readings, it appears clear that one way is via participatory service. In \u201cAge of Participation\u201d from Wholehearted Librarianship<\/em>, Professor Stephens says that \u201cthe era of participatory culture demands that cultural and information professionals play an active, visible role in our communities\u201d (Stephens, 2016, p. 80). This was clear in the videos we watched in Module 4: from the \u201csocial librarian\u201d at Dokk1 in Aarhus, Denmark, who engages the marginalized people served by V\u00e6restedet through the Dokk1 Writing program<\/a>, to the gorgeous Oodi library in Helsinki that offers dedicated spaces for video gaming and cooking<\/a>, to the YOUmedia labs at Chicago Public Library where youth get to be with their friends AND learn something<\/a>.<\/p>\n

While not all of our libraries will look like the Helsinki Central Library Oodi, we can tailor our offerings to the needs of our patrons. Abrams (2025) discusses the University of Amsterdam Library, which opened in September, 2025, and<\/p>\n

shows what is possible when an institution takes this mission seriously. The building embodies a careful balance of past and future. … Crucially, the library\u2019s planners\u00a0sought input from students<\/a>. They wanted not just a gleaming architectural statement but a place that worked for their daily lives: quiet study nooks, group work areas, and, importantly, stacks of actual books. Their preferences shaped the final design. The result is a building that feels human-scaled and welcoming rather than sterile or intimidating.<\/p>\n

Abrams claims that this input from students contributed to its success as a third place and argues that \u201cin an age of polarization and digital isolation, [third places] are more important than ever.\u201d<\/p>\n

Personal Connection and Empathy<\/h3>\n

Libraries already provide so many wonderful resources that people want and need, but analyzing how patrons use these resources and the ways that we can improve our offerings is a continual job. Additionally, fostering the role of libraries as third places means leaning into the personal connections people form there. As Leferink (2018) says, third places are \u201cabout sociability, not isolation.\u201d I was reminded of this last week at the meeting of my monthly book club. I usually have about eight regulars, plus an occasional newbie. Several last-minute cancellations and two no-shows meant that I had two people attend that night. TWO! I lamented to other staff and hoped for a fruitful conversation anyway. I had some time beforehand to chat with my most faithful regular, a recent widow who explained to me that she saw a particularly isolating summer ahead as other groups were taking breaks and her friends were traveling with their families. I assured her that book club was still on for the summer months\u2014no matter how many people showed up.<\/p>\n

I was struck by Professor Stephens\u2019s statement that \u201cacross our communities and across cultures, understanding, empathy, and kindness matter in everything we do. Technology extends human reach but participation requires engaged participants who feel welcome, comfortable, and valued\u201d (Stephens, 2016, p. 81). I look forward to further exploring how to make my library patrons feel this way\u2014now and into the future.<\/p>\n

\"Instagram

Jonathan Edward Durham, author and one of the funniest people on my IG feed, sums it up.<\/p><\/div>\n

References<\/h3>\n

Abrams, S. (15 September, 2025) https:\/\/www.aei.org\/society-and-culture\/the-library-as-a-third-place-amsterdams-new-model-for-civic-life\/<\/a><\/p>\n

Casey, M. E., & Savastinuk, L. C. (2007). Library 2.0: A guide to participatory library service<\/em>. Information Today.<\/p>\n

Leferink, S. (2018, January 24). To keep people happy \u2026 keep some books. OCLC Next<\/em>. https:\/\/blog.oclc.org\/next\/to-keep-people-happy-keep-some-books\/<\/a><\/p>\n

Stephens, M. (2016). The heart of librarianship: Attentive, positive, and purposeful change<\/em>. ALA Editions.<\/p>\n","protected":false},"excerpt":{"rendered":"

Participatory service is vital because so many elements of library design and service depend upon the patrons being served. It\u2019s a good thing that librarians are committed to lifelong learning so they can approach their work with the \u201cconstant and purposeful change\u201d discussed by Casey and Savastinuk in Library 2.0 (2007). Every community (and therefore […]<\/p>\n","protected":false},"author":820,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-35","post","type-post","status-publish","format-standard","hentry","category-uncategorized","post-preview"],"acf":[],"_links":{"self":[{"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/posts\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/users\/820"}],"replies":[{"embeddable":true,"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":1,"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/posts\/35\/revisions"}],"predecessor-version":[{"id":37,"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/posts\/35\/revisions\/37"}],"wp:attachment":[{"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/media?parent=35"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/categories?post=35"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/287.hyperlib.sjsu.edu\/lauraskor\/wp-json\/wp\/v2\/tags?post=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}