Building Community

This module highlighted the latent function libraries serve – building community. As Sally Pewrainangi claimed, libraries offer human connections. The world is at our fingertips through mobile devices, but what libraries can offer us are opportunities to build relationships. Bill Ptacek admitted no one can offer evidence that libraries alone create a better society, but the alternative would be an uninformed public, unequal access to information, and lonely, disconnected people.

Recently librarians have repeatedly echoed how libraries are safe spaces for all. In 2020, library director, Shamichael Hallman, from Memphis gave a TEDx Talk about the library’s commitment to reconnecting the community. He told the story of a woman named Grace who was arrested over 50 years earlier for entering the segregated library he now manages. He thanked Grace for being a catalyst for enacting change. He promised her that he would make the library as inclusive as possible while he served as library director. He also encouraged the audience to offer other library patrons a sense of belonging because everyone deserves to feel welcome.


Libraries have repeatedly stood firmly as supporters of intellectual freedom, ensuring libraries remain a place for everyone’s story to be told. Libraries have certainly earned the trust of their visitors. Bill Ptacek jokingly asked, “What other institution lends millions of dollars of materials on the premise that you’ll bring it back in three weeks? It’s a really bad business model, but it works. It’s a wonderful trust relationship that libraries have with their public.” Some libraries have also demonstrated trust by allowing library access after hours when staff is no longer there.

However, hyperlinked communities extend beyond the library’s walls. I find it intriguing how community can be created and found everywhere. The Hunt Library’s project allowed the library to be captured through the user’s perspectives. I admire the project’s goal of creating a participatory environment and including users as contributors to the library’s digital collection. Projects like those demonstrate a pledge to “Cultivating thriving virtual learning communities with broad, beyond-the-walls outreach managed by future-thinking professionals…” and it “…seems like the way forward to reaching as many users as possible” (Stephens, 2014, p. 43).

References

Adobe. (n.d) Online reading-Businessman taking books from bookshelf on smartphone screen. Mobile library concept [photo].

Dixon, J. A. (2017). Convening community conversations. Library Journal 142(17), 41-44.

Pewhairang, S. (2014, May). A beautiful obsession. Heroes Mingle.

Stephens, M. (2014). The heart of librarianship: Attentive, positive, and purposeful change. The American Library Association.

TEDx Talks. (2016, October 10). The library is not a place, it’s a concept. | Bill Ptacek | TEDxCalgary [Video]. YouTube. https://www.youtube.com/watch?v=ES0zGUvZj5s

TEDx Talks. (2020, March 17). Reimagining the Public Library to Reconnect the Community | Shamichael Hallman | TEDxMemphis [Video]. YouTube. www.youtube.com/watch?v=JI2CLgq3LLk

Heart to Heart, not Eye to Eye

One Small Step (OSS) is an initiative to build stronger communities everywhere. It is the project of StoryCorps, a national program across libraries to facilitate discussions, community message boards, listening sessions, and more with the intention of fostering connections in communities who may otherwise not have opportunities to learn or ask questions with each other (StoryCorps, n.d.). The program’s intention is to create a safe space to spark dialogue in a highly divided society who may not always see eye to eye on hot topics. Discussions on social and political issues are happening virtually with an increasing diverse population of social media users and online forums. The public sphere as we know it today has evolved to allow participation from nearly all in a new digital era. “As of the end of 2021, mobile network coverage has reached 95% of the global population, with 88% covered by 4G mobile networks” meaning anyone with a device or access to a device can join the conversation and even create digital networks (Zhao and Wang, 2023; Tufekci, 2017). The public sphere as Jürgen Habermas developed the idea, has been strongly criticized as being, “idealistic, Eurocentric and unwittingly patriarchal” (Goode, 2005, p.1). The eighteenth century’s public sphere was compromised of the wealthy and aristocracy which excluded substantial groups of people.

What can be done to keep the momentum of an inclusive and participatory public sphere?

Libraries have developed initiatives to attempt to facilitate discourse that may  otherwise not happen in communities. In doing so, communities grow stronger and have a strong understanding of their members by creating a sense of community and building reciprocal relationships (Evers and Essen, 2024). StoryCorps @ your library (SCL) is a project between StoryCorps and the American Library Association (ALA, n.d.). The idea behind it is that listening to stories is just as important to sharing one’s own story. Through this program, a library would host an interview between two individuals, who know each other, about what matters the most to them. The conversation would be recorded to preserve and share it. Listening to other people’s stories, perspectives, and experiences allows one to expand our understanding of each other. The tools to do this type of work appears straightforward, allowing for people to participate and adding to the collection of stories. One Small Step is a program being tried out in libraries which seeks to connect people with opposing views to find common ground during an interview (StoryCorps, n.d.).

Gordon Allport’s contact hypothesis suggests interactions between groups may develop tolerance and acceptance towards each other, under specific criteria such as equal status and common goals. Although one’s stereotypes of others may not disappear after making contact, they grow to like others despite it (American Psychological Association, n.d.). There may be limitations or conditions for the concept of contact to work, but I believe that “virtually” contacting or connecting with people may be as effective to achieve the same results of growing tolerance or acceptance for others. Stories shared online allow people to learn and engage with people around the country and even the world.

Bonus

A bonus to introducing programs such as these is the development of social capital which is defined as “the norms and networks that are established between people and communities that give rise to greater levels of trust, and the ability of people to work together to solve problems” (Johnson, 2012, p. 52). Studies have shown libraries are more than information hubs and books. They have the ability to interact with communities, develop personal relationships with library users, but also welcome nonusers by constantly developing services for all. Frequent library users build trust and relationships with library staff which in turn create cohesive and healthier communities, which is the stated goal for many libraries. People and connections are at the root of the work of libraries today. As David Weinberger states, “In fact, the real business is the set of connections among people” (Levine et al., 2000).

 

References:

Adobe. (n.d.). Young people sitting on comfy sofa and at table with armchairs studying and reading. Public library concept gradient flat vector illustration.

Adobe. (n.d). Group of people making heart from puzzle pieces on white background, vector illustration in flat style.

American Psychological Association. (n.d.). All you need is contact. Monitor on Psychology. https://www.apa.org/monitor/nov01/contact

Evers, A., & Essen, J. von (Eds.). (2024). The Interplay of civic engagement and institutionalised politics: In search of intermediating capacities (1st ed.). Springer International Publishing. https://doi.org/10.1007/978-3-031-54231-2

Goode, L. (2005). Jürgen Habermas: democracy and the public sphere (1st ed.). Pluto Press.

Levine, R., Locke, C., Searls, D., & Weinberger, D. (2000). The cluetrain manifesto: the end of business as usual. Basic Books.

StoryCorps. One small step libraries. (n.d.). https://storycorps.org/discover/onesmallstep/oss-libraries/

Tufekci, Z. (2017). Twitter and tear gas : the power and fragility of networked protest. Yale University Press.

Zhao, Y., Wang, M. (2023). Digital sociology: origin, development, and prospects from a global perspective. The Journal of Chinese Sociology.10(1), 19–21

About me

Hello everyone, I’m Kay. This is my first year in the program. I am still trying to learn the ropes with WordPress, but I enjoy the ability to connect with others and share insights. This year I started to try new recipes and incorporate ingredients I have never or rarely used before. This month I am learning to prepare tofu in a variety of ways. In addition, with the days beginning to warm up a bit more, I like to go out for walks. There is a walking trail near me that has squirrels, birds, and even cats. It is relaxing to watch the birds swim out there. I am looking forward to learning this semester with you all.