Mobile Devices & Connections Now and Then

  Mobile devices and connections have come a long way since the days of the Nokia brick phone.  The phone can do so much now and information really is at our fingertips. No longer are the days where you wonder about a question and leave it there, at least until we can get our hands on an Encyclopedia Britannica.  It’s practical, it’s wonderful, and the advancement of mobile devices and the connections yielded from this technology has really changed social dynamics and information seeking behaviors of people.  

  For example, when I did not have a smartphone, I remember always having to plan my navigation routes ahead of time.  I would go to my computer and get onto the webpage with Google maps, type in the address, then proceed to put pen to paper to write down each direction step to the destination.  It’s clear to see that I now save an immense amount of time not having to do that.  

  To add an aside,  when I visited Seoul, Korea four years ago, I did not have international coverage or data, so I reverted back to planning my routes.  Only this time, I did not have a car, so my I had to utilize public transportation, which includes buses and subways. I relied on Google maps to provide step-by-step information on how to get to the transportation lines, where to get off and where to turn in my steps to arrive at my destination.  I was very surprised, relieved, and grateful for how accurate the directions were, and made my trip all the more enjoyable for it. I will be relying on Google’s navigational abilities once more for my first trip to Paris and Italy in the winter, but this time I will use it with more confidence.

October 28, 2019 at 12:49 am 4 comments

Emerging Technology Planning – Tech Tools for Seniors


The lectures and readings that share examples of hyperlinked services where community members are brought together through the libraries near and far have been very inspirational and have motivated me to develop a plan to bring members of the community who can learn much from one another yet may not have many opportunities to come together and share their invaluable knowledge with one another. 

My own loving relationship with my grandparents and my rapport with youth motivated me to build upon the idea of bringing these generations together. From what I have observed, the older adult community wants to keep up with the digital age, but for a multitude of reasons, which may include lack of motivation, lack of confidence, or lack of access, have yet to acquire the digital skills to get connected to the larger world that is provided through these skills. 

As for the youth, I think working with the elderly can not only develop their communication and listening skills, but this collaboration is bound to impart practical wisdom to the youth through the older adults’ knowledge and experience, as well as develop qualities of patience and empathy.


Goals/Objectives for Technology or Service:

  1. Provide an opportunity for a hyperlinked service which brings together seventh grade, students from John Burroughs Middle School and adults, aged 65 and over, at the West Hollywood Library, in the spirit of education.
  2. Provide students an opportunity to take the lead in sharing their digital knowledge through instruction.
  3. Adults 65 and over are able to leave this program having acquired a digital skill and/or knowledge that they did not have before.
  4. Equipping students with experience of how to teach through thoughtful and intentional communication.
  5. Getting different generations connected as one community through affinity, better understanding, and support between youth and elders.

Description of Community you wish to engage:

I would like to engage middle school students and people who are 65 years and older in the West Hollywood community of Los Angeles. 

Action Brief Statement

Convince youth and elders that by engaging they will learn valuable lessons which will enrich their lives because we are connected and we all have invaluable knowledge to share.

Evidence and Resources to support Technology or Service

By, K. T. (1993, Apr 15). In caring for the elderly, students prepare for jobs. New York Times (1923-Current File) Retrieved from

Coleman, P., & DeRosa, S. (2006). Short Takes on Long-Term Care: High School Students Take Classes in a Nursing Home. The American Journal of Nursing, 106(12), 49-50. Retrieved from

Hoover Middle School team to provide computer tutorials for senior citizens. (2013, January 5).

Waterloo Courier [Waterloo, IA]. Retrieved from

Mission, Guidelines, and Policy related to Technology or Service

In order to carry out the plans of this service properly, a good partnership and communication between the school administrators, teachers, library director, and library staff must exist.  To begin, I would review existing policies at both the school ( and the library ( to make certain the program’s policies adheres to them.  Following the review, I would think about what steps are involved to execute the program and then create parameters of safety and respect.  Keeping those goals in mind, a meeting would be held to flesh out the details of the policies with everyone involved in the program. The guideline for use that will be included will be in regard to the commitment each collaborator makes to the execution of the program.  Everyone will be encouraged to come together in this commitment to all those who are participating in the program, where we keep one another accountable with respect to time, conduct, and lifelong learning.

Funding Considerations for this Technology or Service

The aim of the program is to launch it with little to no requirements for additional funding, which is possible.  The West Hollywood library has laptops available for use at the library which is very helpful for launching this program, so the tools are accessible.  There is also a regular program in place for older adults called “Mental Health for Seniors,” and this program would be a useful extension of the established program.  Those who are already staffed for the library program will be able to oversee this extension. Students who participate will receive school credit for the time spent in this program and the time for teacher’s aides who accompany the students should be covered by the school.  The goal is to equip older adults with digital skills to connect and engage with a society that is increasingly going digital. Therefore, I will request feedback from the adults and ask what they would like to learn specifically. This can be an ongoing partnership program where a period can be focused on different digital aspects of being connected, such as, phone applications, social media, and software programs.

Action Steps & Timeline

The timeline will be for one semester beginning September to December, twice a month.  The project is dependent upon the people who are participating. Parents, students, library staff, school staff, library volunteers, and adult participants of the program will have to agree upon the schedule.  The proposed schedule will be used and adjustments can be made at a later time if needed. 

Proposal submission 4/15/2020

Approval 6/15/2020

School & Library Collaboration Planning 6/15/2020-7/15/2020, schedule three meetings

Sign students up for program 8/17/2020-8/31/2020

Student development 9/1/2020-9/8/2020

Student, library staff, and library volunteers meeting 9/15/2020 and 9/17/2020

Program day 9/21/2020

Staffing Considerations for this Technology or Service

As mentioned, the program will be an extension of the existing program for older adults, and the staff who are working the program will be involved in implementation and launch of the new service.  The program is relying on the staff of the existing program and a teacher’s aide, but volunteers will also be sought out who are appropriate for the program.

Training for this Technology or Service

The students, library staff, and volunteers will have some preparatory training for the program.  The students will be guided on teaching methods and how to best transfer the lesson so that the information can stick, but the students will take the lead on brainstorming ideas on how to progress the development of the lesson and the specifics pertaining to it. The preparation for the program will happen in August with students using their elective period to develop the lesson for one week, and the library staff and volunteers will meet with students the following week so that everyone is on the same page about what will take place in September.  Moving forward, students will continue to meet on campus during their elective period to make further developments on their lessons, and library staff and volunteers will meet with students 30 minutes before each program session at the library in order to work cohesively during the program.

Promotion & Marketing for this Technology or Service

 The promotion and marketing for this service will be done through word-of-mouth, library fliers, and postings on the library website and social media pages.  Word-of-mouth is a powerful way to get the message out, and everyone involved with the program will be encouraged to share the availability of this service with anyone they think will benefit from participating.  The fliers will certainly be placed within the library, but I can also visit adult day care centers and adult living communities within a five mile radius of the library, and ask if I can do a short announcement and leave fliers at their facility.


I will evaluate the effectiveness of the program through speaking with students and adult participants, and also create an evaluation form with a five point scale, requesting the adult participants’ observations about different aspects of the program.  On this evaluation form, I will also include a place for people to jot down their ideas, suggestions, and constructive criticisms for improvement.  

The service can be expanded by an ongoing offering of the program throughout the entire school year.  In establishing longevity, I can observe which lessons are most popular and which teaching methods work best to create tools to work synergistically with the program.  I would like to put together a well-thought out video that adults can access throughout their days to assist with practicing digital skills they have learned.

October 21, 2019 at 3:34 am 1 comment

Digital Inclusion

I wanted to share about my reading on the Australian Digital Inclusion Index.  I was interested to learn more about global communities and global librarianship and this article was a good reminder about how many people lack access to the internet and digital information.  The initiative is to get equitable access for all Australians. However, the focal point isn’t about computers or the internet, but is about people and uplifting them socially and economically through this access to digital information.

The article asserts that information literacy and access to digital information to be a valuable asset in improving quality of life, meeting educational goals, attaining economic wellness and being connected socially.  I wanted to add onto this list of values to include social justice as well. Social justice is at the forefront of my thoughts because of recent events happening in South Korea.

There are many social injustices in the world and I think the internet can be a powerful tool to combat suppression.  Certainly, digital information shared on the internet should be approached critically and with discernment, but I also think it bridges the divide that can happen between countries separated by many miles.  I think it will always be difficult to know exactly what is happening far away without being there to live it, but there is no longer this huge question mark about what is happening.

I was shocked and dismayed to find out yesterday that journalists are being murdered and imprisoned in South Korea under this current administration.  There was a gathering of 700 thousand protesters gathered in Seoul demanding the corrupt President and his recently appointed Minister of Justice to step down, but mainstream Korean television and newspapers, that are controlled by the government, are not reporting events.  In fact, I could hardly find any news on the internet reporting this huge event. I found one article, but the title and story is false and misleading. The article provided six photos. The first two represents the huge protest against the current administration and the latter four represents a smaller group supporting the current administration.  However, the article focuses on the support for the appointed leaders and hardly mentions the protest that represents the huge majority of citizens. The article provided a wake-up call to me about how news which seems to be coming from a reliable source can be very skewed. Surprisingly, a twitter video, provides a better context than the article, as a video recording of the photo used in the article conveys the public’s sentiment.  I can hear through the video recording the chanting of people demanding the President and his Minister of Justice be removed from office.

It is shocking to me that in this seemingly modern age of 2019, South Korea, which is a democratic country, is under such strict control by a corrupt administration.  For all of the values listed in the article, along with social justice, it is imperative that people of all socio-economic backgrounds, from all over the world, gain access to digital information and information literacy.


N.A. Retrieved from:

October 7, 2019 at 12:22 am 7 comments

Participatory Service and Transparency

There are great assertions and ideas presented on the topic of participatory service and transparency.  It is true that there has been a shift in media consumption and culture toward a more participatory nature.  This shift has become increasingly evident over the course of the last decade. In fact, I could be considered a good example of this shift.  I have noticed that over the last five years, I’ve gradually grown more reliant on online reviews. In the past, I would just try a product or patron a business without knowing too much beforehand, but now, I hardly ever do that.  

For the most part, I see the emergence of the participatory culture to be positive.  The proactive involvement of people has often provided valuable information which has helped me make more knowledgeable decisions.  Personally, the part that can be considered a negative effect on me may be the decrease of spontaneity and unwillingness to try unproven methods or products. 

As for how participatory culture pertains to library service, I think it is great how the library has evolved with the culture by encouraging the involvement and ideas of patrons.  As the library continues to develop its services to meet the needs of its community, I think the message of the library makes it clear that the priority is people.

Furthering that message is the library’s transparency.  An example of transparency, which I appreciate at the reference desk of a library, is anytime the librarian or paraprofessional includes me in the process of a search by swiveling the computer screen to make it visible together.  The visual aid not only assists me in my understanding, but it also makes me feel like a barrier is removed, in both a physical and social sense.

Participatory service and transparency are important objectives to thoughtfully consider as libraries implement additional services.  These topics and the actions to further its purpose, must continue to be at the forefront of discussions, so as to remain on the trajectory of being sensitive to the evolution of the community.  In this way, the library can respond and move with its community to meet needs. I look forward to further contemplation and inspired ideas!

September 23, 2019 at 2:11 am 2 comments

Context Book: Contagious by Jonah Berger

I chose to read Contagious by Jonah Berger.  This book delves into the topic of how ideas or products garner great attention to have it be shared to a mass population.  Is the act of sharing and spreading the news about these ideas or products spontaneous or formulated? How are these ideas and items being shared?  How can we determine what is needed to make an idea or item contagious? Are there practical examples that provide evidence to support the assertions made in this book?  These questions and more are explored and answered in this book.

The book suggests that in order to understand how ideas and products become contagious, one must not only explore successes, but also examine a history of failures.  Berger does just that through a broad range of examples that includes something as simple as why one baby name that appears akin to another becomes more popular to something more complex such as how his observations apply to business marketing strategies.

It is determined through the book that contagious ideas and products are not spontaneous, but formulated, and much of the sharing of ideas and products are happening through word-of-mouth.  It turns out that getting ideas or products to be massively popular or in other words, “viral,” doesn’t require a huge monetary budget. Rather, Berger asserts that the following principles, which he calls the “STEPPS,” are the key ingredients to formulating contagious ideas or products.  The STEPPS are an acronym for social currency, triggers, emotion, public, practical value, and stories (Berger, 2013, p. 22-24).

Social currency is in reference to people using useful and alluring information to elevate their social status.  Triggers refer to things in people’s environment that make them think of the idea or product. The more prevalent the trigger, the more often it will remind people about the idea or product.  Emotion is an important aspect of applying the STEPPS, as ideas or products which evoke emotion can inspire or motivate people to share it with others. Public is in reference to providing access of the idea or product.  It can’t be shared if it can’t be seen or if it is too much of a secret. Practical value is simply that; people want to share ideas or products that are helpful to others. As for stories, it is considered the perfect vehicle for sharing ideas or products and making them contagious.  It is not necessary to include all of the STEPPS to make an idea or product become contagious. However, it is recommended to use as many as possible to make the execution of the promotion be strong.

Earlier, I mentioned that ideas or products can’t be too much of a secret.  It is intentionally phrased that way because one of the ideas discussed in the book is the power of exclusivity.  A healthy dose of secrecy can generate a word-of-mouth buzz. Berger uses Please Don’t Tell bar in New York City to demonstrate how a not-so-secret secret can garner lots of attention.  However, Berger adds that the product or service cannot be so exclusive that one cannot gain access or customers will leave out of frustration. At Please Don’t Tell bar, when patrons call for reservations, staff are instructed to never flat out say no to reservations, but to make alternative suggestions for accommodation.  The same method is applied to service of menu items.

Jonah Berger concludes the book with a perfect example of an application of all the STEPPS.  “The topic of employment is frequent among new immigrants looking for work (Triggers). So they look to see what jobs other recent immigrants have taken (Public) and talk to them about the best opportunities. These more established immigrants want to look good (Social Currency) and help others (Practical Value) so they tell exciting (Emotion) narratives (Stories) about others they know who have been successful” (Berger, 2013, p. 205).  
Contagious by Jonah Berger was an insightful book.  It was not only an edifying read, but absolutely fun as well.  The author is a professor at the University of Pennsylvania, in the marketing department.  However, the usefulness of the book far extends beyond the corporate business world. Particularly, the principles presented in this book are certainly useful for librarians as the library constantly works on reaching the public with ideas and services.  I’m glad to have acquired the lessons presented in this reading and I look forward to applying this knowledge.

Berger, J. (2013). Contagious. New York, NY: Simon & Schuster.

September 16, 2019 at 4:12 am 1 comment

Hyperlinked Library Model

The lecture on the Hyperlinked Library was illuminating for me. The information shared was not only expository, but the inclusion of a chronological walk-through of how the library has evolved through the years made me reminisce and be in awe of how much the acquisition and sharing of information has evolved. These points really helped me to better understand the Hyperlinked Library Model. Furthermore, the discussion also triggered ideas and inspired me to think about the direction and further development of the Hyperlinked Library.

The examples provided of Hyperlinked Library services got my mind racing about what else could be realized. The example about park services and public library collaborating made me think about collaborations between other public social services. It is not a fully formed idea, but I think there could be something really great developed with a partnership between the library and the Department of Aging. I think there are many opportunities for the Hyperlinked Library to serve the various facets of each community.

A memorable point in the lecture for me was the definition provided in the lecture about the Hyperlinked Library and its services. “Hyperlinked Library Services are born from the constant, positive, and purposeful adaptation to change that is based on thoughtful planning and grounded in the mission of libraries” (Stephens, 2019). The definition is clear about what the Hyperlinked Library represents and what it sets out to accomplish. I’m certain it is a definition which I will revisit and reflect upon throughout the semester.


Stephens, M. (2019). The Hyperlinked Library: Exploring the Model [Panopto lecture]. Retrieved from

September 9, 2019 at 1:17 am 2 comments

My introduction

Hello everyone!

I’m glad to be here in this class, embarking upon this new semester with all of you.  I’m looking forward to getting to know you and learning together!

I became interested in joining this class when I heard about the great class experience offered through this course.  Once reading more about the curriculum, I decided I must enroll.  I believe emerging trends and technology are not only interesting, but essential.  I also think that I could learn a lot more in this area to strengthen my awareness and abilities, so I look forward to reaching this goal.

As for my personal interests outside of Library and Information Science, it includes an affinity for exploring local cities and the culture that makes up the communities.  I am from Los Angeles and have been here for nearly all of my life, but there always seems to be something new to discover.

I also like to read, cook, and travel.  So here is my little blurb on travelling.  I do enjoy it, but I recently figured out something that adds to my fatigue after travelling and why I have yet to catch the proverbial “travel bug”.  It would be easier on me if more hotel rooms allowed me to open the window.  I know it is for safety reasons that the windows are sealed, but I don’t feel great breathing the recirculated air all night for consecutive days.  This point however, does make me appreciate getting back to the comfort of home after a trip!

Here are a few of my favorite places in LA:

Los Angeles County Arboretum

The Huntington Library, Art Collections, and Botanical Gardens

The Broad Museum

August 23, 2019 at 7:20 pm 3 comments

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