Hyperlinked Environments in Public Libraries

The public library’s mission has changed from a simple repository to a community center, where learning experiences, cultural resources, creative making, and community interaction take place.

J. T. Theeuwes (2024)

Public libraries in Memphis, Tennessee could not be more perfect examples of how public libraries are more than simple repositories and are instead vibrant community centers. In his 2021 article “How Memphis Created the Nation’s Most Innovated Public Library”, Richard Grant writes about the changes that Memphis Public Library director Keenon McCloy made when she took on the position. One of the most impactful changes was the addition of their Cloud901 teenage learning facility that has a state-of-the-art recording studio, robotics lab, and video lab. These are things I never could have imagined a library having when I was growing up. Creating Cloud901 has provided a space for teenagers to brainstorm, create, or just hang out. They have helped cultivate a hyperlinked environment specifically for teenagers, who can be often forgotten or ignored in our communities.

First and second floor outlines of Cloud901 in Memphis, Tennesse


 

 

 

 

 

 

What I found most impactful, however, is that the city of Memphis chose to invest in their public libraries during a time when public library budgets all over the country were being slashed (Grant, 2021). It is absolutely heartwarming to see that cities are investing in public libraries and therefore their own communities. And these investments are not just happening in big cities. Take the public library I work for as an example, which is located in a small town in Colorado of less that 6,000 people: the town provided funding to buy two properties behind the library to expand it because they know that it is an investment for their community. With these new properties, they are hoping to expand the children’s and teen’s spaces and perhaps add a special tween space. I think that, even though the federal government has made a statement to museums and libraries that they are not a priority to them (as seen through the March 14th Executive Order Continuing the Reduction of the Federal Bureaucracy), communities big and small are or have already been investing in public libraries because they know that it is a community hub and not just a repository of books and other digital media. I’m excited to continue seeing how different communities create or expand hyperlinked environments in their public libraries!

References

Exec. Order. No. 14,238, 90 F.R. 13043 (2025). https://www.govinfo.gov/content/pkg/FR-2025-03-20/pdf/2025-04868.pdf

Grant, R. (2021, November). How Memphis created the nation’s most innovative public library. Smithsonian magazine. https://www.smithsonianmag.com/innovation/memphis-created-nations-innovative-public-library-180978844/?fbclid=IwAR1KhgGc_cXHfCduhqGtJ1Wi5Y2jRho1yW1Q62QjCNC5o2Qs9eLeGnzqqIM

Memphis Public Libraries. (n.d.). Cloud901 features. https://www.memphislibrary.org/cloud901/features/

Memphis Public Libraries. (n.d.). Cloud901 teen learning lab. https://www.memphislibrary.org/cloud901/

Theeuwes, J. T. (2024, May 22). How public libraries are building community. Gensler. https://www.gensler.com/blog/how-public-libraries-are-building-community


P.S. What I have loved the last few weeks of this course is that I always leave at least one reading when a sense of renewed hope, which I very much need during these trying times.

Hyperlinked Communities Reflection

I was immediately engaged with Danah Boyd’s “What World Are We Building?” article and how the Internet is both a platform for great social change but also a way “to manipulate people for capitalist gain”. It is interesting to see how much of that is still true today but expanded to a wider (worldwide) community. It’s disheartening to know that inequity, prejudice, and racism are still engrained into social media and search engines, just as Boyd pointed out almost ten years ago. And now it has also expanded through generative AI, something that feels has taken over much of our online and offline lives  (MIT Sloan Teaching & Learning Technologies). Part of Boyd’s last statement in the article says, “We need those who are thinking about social justice to understand technology”. The great thing about today is (though we still have a lot of issues) that people are understanding and using technology to work towards social justice. It reminded me, in particular, of an activist that has used technology (through social media) to make positive change:

I remember first following noname (@nonamehiding on Instagram) in 2021 and discovering that she collects and sends free, radical and revolutionary books to different prisons for their book club. What started as an online book club in 2019 has transformed into having “20 book club chapters across the United States and 4 international chapters” and sending books to “1500 incarcerated members of the club” (Noname Book Club, n.d.). All for free! Her online activism is loud and making such an amazing difference. This is what I imagine when I think of a hyperlinked community: how an online book club can expand in such a way to reach over a thousand incarcerated people and many more people in book clubs across different cities. Incarcerated people are part of our community too and should be included when we think about community. noname is doing that and reminding us of why it is important.  I also want to point out that they have a  physical library now too: Radical Hood Library in Los Angeles, California with different events for their community!

Radical Hood Library’s June 2025 Calendar.

So, when initially reading “What World Are We Building?” , it felt like a dismal reminder that a lot needs to change.  While that is still true today, I am happy that there has been a lot of change in the past nine years since she wrote the article. So much so, that  I was immediately able to come up with an example of how social activists are using technology for the furtherance of social justice. I think that is something that we have to remember: hyperlinked communities are great catalysts for change and a way to lead with humanism. noname is someone that I feel leads with understanding and that is something that we, as information professionals, also need to do. As Loida Garcia-Febo (2018) so aptly stated, “Service steeped in humanism, compassion, and understanding should be the cornerstone of what we do, and why we do it, for all members of our communities, including the underserved”.

References

Boyd, D. (2016, January 25). What world are we building? Medium. https://medium.com/datasociety-points/what-world-are-we-building-9978495dd9ad

Garcia-Febo, L. (2018, November 1). Serving with love: Embedding equality, diversity, and inclusion in all that we do. American Libraries. https://americanlibrariesmagazine.org/2018/11/01/serving-with-love/

MIT Sloan Teaching & Learning Technologies. (n.d.). When AI gets it wrong: Addressing AI hallucinations and bias. https://mitsloanedtech.mit.edu/ai/basics/addressing-ai-hallucinations-and-bias/

nonane [@nonamehiding]. (2025, June 3). June Calendar 💜 [Image]. Instagram. https://www.instagram.com/p/DKcboXgIaam/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA== 

Noname Book Club. (n.d.). Welcome to Noname Book Club. https://nonamebooks.com/