Tag: Digital Services

Inspiration Report: Digital Care Work: Exploring Trends from Europe

Digital Care Work has become an unforgettable foundation to my studies this semester as a library professional most interested in technological aspects of librarianship. Methods to decrease barriers to access fascinate me and I recognize that this is a trend that has continued throughout my time at SJSU. In previous courses I’ve explored these themes through learning to teach information literacy, fostering community for niche social groups, inclusive cataloging, ease of use through information architecture, and more. I aspire to continue exploring Digital Care Work through other lenses and hope you find value in it as well.

 

Reflection Blog #3: UDL as a Bandage for Anti-DEI Policies

As I worked through the material for modules eight and nine in our course content, I kept feeling drawn back toward the Teaching & Learning EDUCAUSE Horizon Report from 2025. Two sections kept gnawing at me: inclusive learning environments and federal policy shifts blocking inclusive innovations. The key takeaway from the EDUCAUSE (2025) report states that inclusive teaching strategies “boost[s] student retention, success, and engagement” (p. 8). I don’t believe that this claim comes as a surprise to anyone in the library world who has worked directly with marginalized patrons.

Then this question loomed in my mind: the facts are apparent and the news is dire, so what can we do about it, especially if we are scared?

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Reflection Blog #1: Libraries as Digital Community Hubs

As I work through this course I am continually drawn to the concept of librarians as Digital Care Workers who help their communities dissolve the barriers of accessibility and close the digital divide. I have had several interactions as a library paraprofessional which exposed the reality that this divide still exists in present day and it is not limited to age groups despite the notion that Millennials, Gen Z, and Gen Alpha are digital natives (Gun, 2023). A couple of years ago I had an interaction with a shy eighteen-year-old patron who worked up the courage to ask me how to use email—from step one of creating an email address—because they never had a computer at home. I have had many similar interactions over the years which have revealed that being skillful with a cellphone did not mean those same skills were always transferable to a computer interface.

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Assignment X: Libraries at the Intersection of Digital Information and Care Work

Twenty years ago, Cathy de Rosa—the head of marketing for OCLC at the time—identified two significant core themes of perception around library services: the library as a trusted information resource but also the need for increased self-service (De Rosa et al., 2005, p. ix; Stephens, n.d.). These themes continue to be identified as key components for libraries to strive for as services necessary for citizens and their welfare are becoming increasingly digitized (Rebergen et al., 2025). Taxes, banking, healthcare, billing, pay, legal, and other services necessary for life are increasing their virtual presence, however this shift does not necessarily improve ease of access for all people (Moore, 2019; van Holstein et al., 2021).

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