In the 21st Century Digital Divide Jessamyn West (2014) touches on some very current dilemmas we are facing here in 2020. She examined the role of libraries as the safety net for the digital divide in most areas, as well as considered the role we are all playing in the shaping of our culture though our behavior online.
The public library’s role as the safety net for the digital divide abruptly ended in mid-March for many organizations. There was no time for planning and infrastructure building. On March 11th, my library was filled with patrons taking care of their daily needs on the computer provided and by later that evening we were all being informed the library wouldn’t reopen the following morning. By “we”, I mean those of us who had access to online information.
I am sure many showed up the next morning completely unaware of what had shifted overnight. While there might not be any need for finger-pointing or blame, this was still an utter fail. We abruptly ceased our social contract of providing the community with needed resources, offering very little backup support to the most in need. In hindsight, we let fear lead when we could have thought more strategically about how to stay linked with the community. Only time will tell the long-lasting damage done to our reputation. (disclaimer- a reflection on my own personal work experience- not libraries at large).
I want to pause here and think about the term “Hyperlinked” and how we are extending that term in this class. Webster defines hyperlink as an electronic link providing direct access from one distinctively marked place in a hypertext or hypermedia document to another in the same or a different document. My understanding that I am gathering from the course content (correct me if I am wrong) is that we are extending this term to represent the invisible but powerful connection we want to make between the information and services we provide as a library to our community. This connection is to be a two-way model, information and services that reflect the needs and wants of the community even if the community cannot articulate those needs and wants. By using this modern term “hyperlink” we are putting into the imagination the understanding that we are linking together in real spaces and in virtual spaces due to the new technology that is all around us.
Here is where I pushback, this new technology is all around us, but is only available to some through the physical space that we provide. After over five months of the physical space being closed and the connection severed, I think we have some real work to do when imagining the Hyperlinked community in a post quarantine time. If we are going to sure up the connection in the future, we are going to have to be activist about closing the digital divide. Offering hotspots for check out and expanded WIFI in our parking lots is one way I have seen this work done. Another way would mean being local voices in our community about the need for infrastructure and funding for school-age children to have free WIFI in their home.
All this is part of the work of a truly hyperlinked community, that even in a crisis situation we think about that connection we have forged and get creative about how we support those who rely on us.
A great example of a hyperlinked community that held connection through the quarantine: https://www.theguardian.com/culture/2020/aug/13/when-covid-closed-the-library-staff-call-every-member-of-victorian-library-to-say-hello
West, J. (2014). 21st century digital divide.