Let’s start here.
Always a hot topic, curious shoppers everywhere want to know how we decide what price to sell a J.Crew black pencil skirt for. It’s not an exact science. We use a fancy computer program that estimates an item’s original retail price. We then markdown that item for resale based on condition, brand, style, and seasonality. The average everyday discount at thredUP is around 80% off the estimated original retail price.
2. Payouts and Consignment
Why does a sparkly H&M top get an upfront payout and a Dooney & Burke handbag go on consignment? We base those decisions on an item’s condition, brand, style, seasonality, and the current make-up of our existing inventory. If we have too many Dooney & Burke handbags, as lovely as they are, they will go on consignment.
3. Returns and Refunds
We want you to 100% love your items and if you’re not completely, utterly wowed you have 14 days to return them for a full refund or store credit. One caveat here: handbags and final sale items are not returnable.
We don’t have knockoffs. Just knockoff prices. We would never knowingly allow the sale of counterfeit or fake apparel. If we can’t verify the authenticity of an item in your Clean Out Bag, it won’t be listed regardless of its condition.
5. Charity Donation Program
Want to UP the feel-good factor when you clean out your closet? Choose to donate your Clean Out Bag to charity and give money directly to organizations who need it the most. Instead of a payout, you’ll get those warm and fuzzy feelings that only come from helping others.
6. Dispute Resolution, Arbitration, and Class-Action Lawsuits
If you have an issue or dispute, small or large, please contact us! 99% of the time our Customer Service team will resolve it for you. If your issue persists, we will handle it through arbitration (aka “private” court). Also, please keep in mind that if you have an issue, it needs to be dealt with on an individual basis. If you want to round up a bunch of like-minded people, try a charitable cause. No class-action lawsuits here.
@katygo You make a good point about this being something many of you will encounter in professional positions. I would think first, as a consumer of TOS related to vendors, software etc. and then, as you point out, as a creator and distributer of TOS related to in house resources of all types.