• Katy Go posted an update in the tribe Tribe logo of Hyperlinked NewsroomHyperlinked Newsroom 3 months ago

    Morning everyone! I received an e-mail from ThredUp, an online consignment/thrift shop. I don’t usually bother looking at the emails but the subject grabbed me because it was an update to their terms of service and privacy policy. I’m pasting the email here. I think it’s kind of great because it was sufficient to grab my attention, effectively alerted me to changes in their privacy policy in easily digestible terms, and served as reminder that all too often, we click through these sorts of notices and updates with little to no thought. I haven’t read the full revised terms of service so I can’t speak to whether this summary accurately conveys the gist of the changes but I think it’s worthwhile for us to consider, given that many of us may one day be pushing these sorts of updates in addition to those that we receive.

    Hi there,

    7 Things You Need to Know About Our New Terms of Use and Privacy Policy (sounds fun, right?)

    Our expert legal team just updated our entire Terms of Use and Privacy Policy, and we’re here to translate that mumbo jumbo into news you can use.

    Let’s start here.

    What are Terms of Use and Privacy Policy?
    Our Terms of Use agreement acts as a legal contract between us (thredUP) and the user (you). A Privacy Policy is a statement that discloses the ways we (thredUP) collect, manage, and use your data.

    We encourage you to read the entire Terms of Use and Privacy Policy, but if you’re busy, we’ve highlighted 7 must-read sections.

    1. Pricing
    Always a hot topic, curious shoppers everywhere want to know how we decide what price to sell a J.Crew black pencil skirt for. It’s not an exact science. We use a fancy computer program that estimates an item’s original retail price. We then markdown that item for resale based on condition, brand, style, and seasonality. The average everyday discount at thredUP is around 80% off the estimated original retail price.

    2. Payouts and Consignment
    Why does a sparkly H&M top get an upfront payout and a Dooney & Burke handbag go on consignment? We base those decisions on an item’s condition, brand, style, seasonality, and the current make-up of our existing inventory. If we have too many Dooney & Burke handbags, as lovely as they are, they will go on consignment.

    3. Returns and Refunds
    We want you to 100% love your items and if you’re not completely, utterly wowed you have 14 days to return them for a full refund or store credit. One caveat here: handbags and final sale items are not returnable.

    4. Authenticity
    We don’t have knockoffs. Just knockoff prices. We would never knowingly allow the sale of counterfeit or fake apparel. If we can’t verify the authenticity of an item in your Clean Out Bag, it won’t be listed regardless of its condition.

    5. Charity Donation Program
    Want to UP the feel-good factor when you clean out your closet? Choose to donate your Clean Out Bag to charity and give money directly to organizations who need it the most. Instead of a payout, you’ll get those warm and fuzzy feelings that only come from helping others.

    6. Dispute Resolution, Arbitration, and Class-Action Lawsuits
    If you have an issue or dispute, small or large, please contact us! 99% of the time our Customer Service team will resolve it for you. If your issue persists, we will handle it through arbitration (aka “private” court). Also, please keep in mind that if you have an issue, it needs to be dealt with on an individual basis. If you want to round up a bunch of like-minded people, try a charitable cause. No class-action lawsuits here.

    7. Privacy Policy
    We updated our privacy policy to clarify how we collect and use your personal information. Your privacy is super important to us and we are committed to being transparent with how we use data to improve your experience.

    Intrigued and want to learn more? Read thredUP’s entire Terms of Use and Privacy Policy here.

    • @katygo You make a good point about this being something many of you will encounter in professional positions. I would think first, as a consumer of TOS related to vendors, software etc. and then, as you point out, as a creator and distributer of TOS related to in house resources of all types.