Hello all – I have a new column up at Library Journal. It’s called Libraries in Balance.
Using and offering access to technology —new and old—are part of what we do. This is literacy just like reading is. I can understand the disconnect and mixed signals, but those same people need to learn about digital literacy just as much as they need other services. Library staff on the front lines see all types of people, and those who are vulnerable need literacy help just as badly as other patrons.
I cite the Exploring Kindness blog – please take a look at the column and blog if you are interested.