Hey all – Michael Casey will be joining us for a class chat on September 27. He is Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta. I spent two days last fall at Gwinnett to speak at the library’s Staff Day. I recorded a short travelogue about their innovative services for this class and my INFO 200 class. This is an optional recording but if you have 12 minutes please take a look. The initiatives GCPL has going are very interesting. Again, optional!