Hobbit-landia and other cross-sections between staff and the Hyperlinked Library model

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Confession: I have neglected my duty as a library leader. With more than 10 years of experience working in three different types of libraries, and a multitude of specialized training under belt, I have neglected to strategically bring my library support staff into the conversation and up to speed on today’s public library services scene. I am still running the library clerk’s (circulation) position similarly to that of a grocer: smile, scan, and say goodbye. As a manager I must find ways to open the conversation and empower my staff to be a part of the ever-changing library community.

How much more empowering would it be if I was able to convey to my teams the scope of public library service today, the possibilities rather than the established procedures, the heart as well as the brain? Don’t we all secretly yearn to reach our community in deep and meaningful ways? This week I find myself wondering about how to make the Hyperlinked Library accessible to public library support staff.

Here are my first ideas:

1.

Ask anyone! Our library is split into four areas: staff area, circulation desk, kid’s library, and main (adult collection-slash-public computers land). Everything we do, from the division of labor and decision-making, to how we treat our patrons is based on this model. I think we would promote and use our digital collection more if it existed within the four spaces of our library.

Source: Knud Schulz’ Slideshare on Maker Culture Strategies.

Jakob Guillois Laerkes’ article on “The Four Spaces of the Public Library” makes an excellent counterpoint and opportunity for re-imagining our traditional library space in a contemporary way. Says Laerkes:

The model consists of four different overlapping ‘spaces’: the inspiration space, the learning space, the meeting space and the performative space. These four spaces’ overall objective is to support the following four goals for the public library in the future: Experience, Involvement, Empowerment, Innovation.

Boom! Cut right to it: we are missing the forest for the trees.

2.

John N. Berry III shared the exciting happenings at Edmonton Public Library and how it transformed teamwork. He wrote:

Based on retail and library models, EPL has brought all customer engagement (information services, readers’ advisory, reference, digital literacy instruction, and customer service) under a single unified Discovery Service. The idea was that customers don’t group their queries into those categories and every customer engagement is a chance to showcase services and advocate for the system. Reference interview training for EPL staff is now called “discovery conversation sessions.

As I just mentioned above, our library has an extensive list of services—many of them digital—that are not reaching our users. We could be so much better at acting as information intermediaries if we spent more time discovering what our patrons want to learn, achieve or access.

Unlock the customer’s needs and release the awesome powers of our invisible collections. It’s a win-win situation.

3.

Dokk1 library in Denmark is one of many inspirational transformation stories being discussed in library school today. This needs to be shared with today’s library teams. Check it out:

Here’s the message I think staff in small libraries need to hear: it’s okay to dream, and to dream big.

Everyone understands: our little library is never going to be an 8-story marvel the size of 10 city blocks. Still, why can’t we talk about how cool it would be if our little library, which is embedded in a community of off-grid and sustainability-conscious residents, became an earth-berm Hobbit hovel? While we are discussing Hobbit-landia Public Library, we may reimagine our underused wall space as a lush, low-cost vertical herb garden.

Summary

This post is all to say that the Hyperlinked Library, as “an open, participatory institution,” (Stephens, 2011, para. 2) is not complete until all staff members are welcome to the table, and that it is up to all who understand this to lead the way. It took me 1.5-hours to link 3 small library challenges to 3 future-thinking concepts discussed in freely available online articles that I was reading anyway. We can do this, and ‘not having time’ (my go-to reason why I haven’t done anything) is no longer an excuse.

References

7 thoughts on “Hobbit-landia and other cross-sections between staff and the Hyperlinked Library model

  1. ” it’s okay to dream, and to dream big.” Amen to that! I like the way you dream for your library too.

    Isn’t it interesting how we keep coming round to the idea of involving all staff and all stakeholders to get things done?

  2. I first heard about the Four Spaces model in my 261A class last summer. I think it’s the way to go. With the flexibility of moveable chairs, tables, even bookcases, it is a way to accommodate so many activities and uses. More fun to visit, more fun to work at, I imagine.

    • It really is! I think the next progression from mobile furniture is an audio system linked throughout the library (ours is small, by the way) so that program audio can be projected wherever it is happening without relocating half of the programming furniture. Let’s see if I can be more clear… Our library is small. Our meeting space gets reconfigured every time that we want to hold a program. We’re glad to have everything on wheels so it can be moved, but we still have to move everything around to make it be program-ready. This makes me think about how we can program-ready the library–be that mounting projectors in key locations, or even installing a circuit of speakers throughout the library with controls in the staff area so that we can turn it off or on in different sectors of our spaces as needed. Cuts down on the set up time and creates opportunity to scale the event up as more people come in. What do you think?

  3. My excuse has been “I’m a Page, nobody listens to a Page”…but no longer! This course has opened my eyes to many possibilities and I am no longer a witness, I am a voice. The power came to me after reading Pam Sandlian Smith’s article (2013)”Architects of Dreams” and I quote
    “You may not realize it, but you have the power to transform the lives of children, the library, and the community. You have the power to open doors, to nurture ideas and imagination. You have the power to change the shape of our world. You are the architects of dreams”
    This has given me the courage to reach out to each decision maker in my library and express my ideas…and you want to know something…..the ideas I have shared are being heard! Not always implemented, but I am being listened to and acknowledged.
    Thank you for writing your honest post. It is never to late to begin, and I think you will be a stronger leader because of it.

    • @calsop OMG I love this!!! Thank you so much for sharing this. I have to use this: “I am no longer a witness, I am a voice.” Your article has been added to my Dream Big Reading List for Front-Line Staff (I just made this thing up following this week’s choose-your-own-adventure module).

      Thank you so much.

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