I’ve learn quite a bit while taking this class. Mostly what kind of librarian I want to eventually become. While reading The Importance of Kindness I was reminded of how some of the best librarians and library managers I’ve known have also been coaches, the most empathetic, supportive of their staff, and had a positive attitude. They were the ones who made the library the most welcoming because their positive energy was reflected through the staff. So a happy and positive staff equaled excellent customer service and happy patrons.
These were the librarians and/or managers that set the example.
You could always tell which libraries had negative librarians and/or managers just by the energy you felt as soon as you approached any of the desks. The misery and/or apathy would be written all over their face. And who wants to be helped by clearly miserable library staff and librarians?
Not anyone that I can think up. This also made me think of the Bula Network article, YOU Are The Reason People Are Quitting Their Jobs, and how horrible managers make good employees quit. I’ve seen this happen and it was never particularly pretty and while watching this I took note of what not do as an eventual librarian and possible manager.
I’m looking forward to my librarian career and I plan on educating myself more about emerging technologies and how to apply them in the library. This class has helped a great deal with giving me an idea of where I want to steer my career goals. All in all, this has been a wonderful experience :o).
My last post about 3D printing gave me the inspiration for my Director’s Brief. It concentrated on public library usage of 3D printers while my Director’s Brief encourages academic libraries to purchase and use the printers for students and faculty. Below is a preview of what to expect in my Director’s Brief:
Acquiring a three-dimensional is a logical next step for IU library’s pursuit of staying up-to-date with technology and the needs of our students and faculty. “Libraries provide resources for not only consuming information, but also for generating new information and research. In addition to books and academic journals, we traditionally provide creation tools such as computers, 2D printers, and copy machines” (Pryor, 2014, p.3-4). Giving students and professors access to a 3D printer will allow them to create objects (prototypes and models) they can use within the classroom setting and later in the workforce.
The Infinite Learning Module reminded me of the information community that I studied way back in Info 200 – Cosplayers and how to serve them in the library. There was one particular cosplayer I ran across on YouTube, James Bruton, who created cosplay armor using 3D printers.
And recently, I ran into the 3D Pen Lab, where they create Pokemon characters with 3D Pens.
Imagine having a space in the library where cosplayers and artists had many of the tools they wouldn’t be able to easily obtain?
There are already libraries that have embraced cosplayers and the culture around them. One such library is the Jacksonville Public Library that is prepping for their annual JPL Comic Con. This event has grown from just an event at their Beaches Branch and a local comic book store to include another branch and a few other stores and presenters. This is one way they have effectively made themselves a “community hub” as Corey Doctorow described
The Wisconsin Valley Library Service already has 3D Pens as part of their makerspace kits. So if a child wants to create their own cartoon character or whatever their imagination desires, they can!
Allowing kids to have access to 3D printers will prepare them for the future as we are finding more uses for them such as building a hand for our buddy. You can see what some of the future possibilities for 3D printing are by looking at the below infographic by Ink Technologies:
Both libraries, JPL and WVLS, have effectively made themselves a “community hub” as Corey Doctorow described. Patrons are learning about devices and skills while “surrounded by untold information-wealth, presided over by skilled information professionals who could lend technical assistance where needed” (Doctorow, 2013).
“Throughout the day, 46 per cent of people aged 18-24 told us that they look at their phone either ‘all the time’ or ‘very often’, even when they have not received a notification of any kind, (Deloitte, 2017).”
Reading that I thought to myself (as an elder millennial), “Millennials can’t be that bad!” And then I realized something. . . I was reading this study on my cellphone! In fact, I read most of the class readings and watch the lectures on either my phone or tablet. Anything library related, I also use my phone or tablet unless I’m at work. Shopping, games, email, crochet patterns, banking, discovering new library trends — all on my phone. My phone has become a pretty integral part of my life, so it wouldn’t be too far fetched that the youngins in my generation would be more so attached to their mobile devices. This trend isn’t going away especially now that very young children (babies even!) are becoming more versed in mobile technology.
Looking at the statistics in the Pew Research Center, of the 100% teens that have cell phones (!), a whopping 92% of them have smartphones. Smartphones that could easily carry library applications and make this age group more involved with the libraries even if it’s only remotely. Something as simple as making eBooks, eAudiobooks, and other programs easily downloadable would make all the difference and keep libraries in the forefront of their minds.
SN: Speaking of babies using tablets, a few years ago I allowed one of my best friend’s son to play with my cellphone. He was about 11 months old at the time and managed to rearrange everything on my phone and lock me out of a couple of apps. This left me with a strange mixture of emotions that ranged from amusement and wonder to slight irritation lol.
Second Life is an online virtual world where players can create avatars of themselves and perform activities, go to places, or see people that would not be able to otherwise. Imaginary University’s nursing program would benefit from the usage of Second Life and below are the reasons why.
Goals/Objectives for Technology or Service
Goal 1: Improve nurse/patient interactions.
The use of Avatars that react emotionally will increase the EQ (Emotional Intelligence of nursing students
Students will be better prepared for interacting with living breathing patients.
Goal 2: Become more visible to nursing students.
Increased library orientations inside and outside of the library
Students will have to go through the library website to get to the Second Life program
Goal 3: Increase student satisfaction with the nursing program and the library.
Students will be able to access Second Life at any time.
If nursing professors are not available, librarians will be able to help students if they need help with the program.
Description of Community you wish to engage
The current and potential nursing students (A.S. and B.S.N.) and professors of Imaginary University will be the primary users of the Second Life virtual reality program.
Action Brief Statement
Convince school administration that implementing a virtual reality program, specifically Second Life, for the school’s nursing program they will have a competitive edge with other nursing programs which will attract more students, increase library usage, and create more workforce ready graduates.
Evidence and Resources to support Technology or Service
Second Life will give Imaginary University the ability to create a multitude of virtual clinic environments allowing students hands on experience that they may not encounter while in class. Also, “technologies such as virtual reality can play an important role in teaching clinical skills to the next generation of nurses – and without causing harm to their patients” (Virtual Reality Society, 2017).
There’s also a benefit to cost. According to Morgan, C. (2016), “The simulation technology costs around $5,000 and new simulations can be created in just four to six months, compared to manikins that cost $15-64,000 apiece.” The technology is much more cost effective and provides multiple students access to practicing their skills at varying times. This, of course does not meant the eradication manikins, but an extra tool to use for nursing students to use.
Mission, Guidelines, and Policy related to Technology or Service
Mission: The mission is to to increase nursing student’s ability to practice their skills while increasing their participation with the library.
One must be student or staff member in order to use Second Life.
Students and staff must notshare their login and password.
Students must attend a library orientation (in the library or in class) in order to use the program.
Access to Second Life will be terminated one semester after graduation.
Funding Considerations for this Technology or Service
The cost for a Second Life private region is a $1000 setup fee with a $295/month maintenance charge per region. Nursing professor will determine the amount of private regions needed for instruction. For funding of the initial setup, members from both the nursing department and the library will work on applying for grants. One such place that they can find funding is the Instructional Technology Council (further research will be required as membership is required to view grant options). Once a grant is secured, the library will pick up the monthly costs of maintenance.
Action Steps & Timeline
Once the school President, Dean of Libraries, and Dean of Health and Human services give the go ahead, an implementation and training committee will come together during the spring semester (starting semester can be changed if needed) and will consist of:
Library Technology Director,
Dean of Health and Human Services, and
A tenured nursing professor
The committee will find out what requirements are needed in order to use Second Life, how many regions they will need, and how to best to implement the technology within the library website. During the same semester, the committee will begin Beta testing the technology possibly recruiting students to help with the testing.
The committee will also develop the training schedule during the Summer semester and implement the training during the following Fall and Spring semesters for the adjunct librarians and professors as the committee would best know the ever varying schedules of their staff.
If the President or either of the Deans are reluctant to move forward with the plan, those writing this proposal will take any criticisms in consideration and try again in the next school year.
Staffing Considerations for this Technology or Service
The Second Life program will not need staffing as students are introduced to the program during library orientation. After the orientation, students will have the basic skills needed to successfully use the program inside and outside the library.
Training for this Technology or Service
The nursing professors (tenured and adjunct) as well as full-time and adjunct librarians of the North Campus will be trained on how to use Second Life. These four professionals will design the training and training schedule that the adjunct librarians and nursing professors will receive.
Promotion & Marketing for this Technology or Service
Internal promotion of the program will happen the semester that students begin to use Second Life program. Outside of the college, promotion will begin one semester after Second Life has taken root. This way we can include student and professor testimonials in the promotional materials .
Promotion of the Second Life program within the college will consist of:
Library orientations held in a the library computer lab or in a classroom computer lab led by a librarian
Promotional materials such as:
Flat screen advertisements
Talking about it during student orientations
Outside of the organization, promoting will consist of:
Promotional materials consisting of:
Television and radio advertisements
Speaking and setting up booths and college fairs.
Having college representatives mention Second Life while speaking to high school students during site visits
Before the nursing students begin to use the program, data about student performance and satisfaction should be available as a starting point for evaluation. After the first academic year using Second Life, data about student performance and satisfaction will be reviewed alongside last year’s. If we find the technology is a success, we will consider expanding the technology to the rest of Imaginary’s Health and Human Services Department
While reading through the Hyperlinked Academic Library Module, I began thinking more about academic libraries as idea incubators for students and the community. Brian Mathews’ post, The Evolving & Expanding Service Landscape Across Academic Libraries really illustrated how academic libraries can and should create a space to have informal, open-ended conversations with students and the community at large. Allow those with the ideas to come work in a space that can help incubate or expand those ideas.
I was also reminded of a blog I frequently used for ideas while I worked for the public library. The Library as Incubator Project curates ideas, projects, programs, and more from libraries throughout the United States. Many of the ideas I found on this site had to be scaled down for my purposes but it was such a wonderful resource. I still go check-in from time-to-time to read their Linkubator Roundup where they share posts from all over that have to do with innovative ideas that have helped to attract students/patrons. Check it out when you get the chance!
SN: I think that two-story slide in South Korea is an amazing idea. I can’t count how many times I’ve danced, done yoga poses, rode my bicycle, or went for a jog during study breaks. Becoming physically active during breaks helps me burn excess energy and sharpens my focus. Sliding down two stories in a giant slide would do the same :o).
While reading about the YOUmedia article, I kept thinking about my time as a Teen Library Associate. Teen Library Associate was my first professional library job and during that time, getting teens to become more involved with the library was a constant struggle. There were a few devotees but for the most part, they came if they had to or were trying to escape something. We had a Teen Advisory Board, but there was one problem: The teens would come up with excellent ideas but they would be filtered through the adult lens taking away from the inherent “awesomeness” of the ideas.
“It wasn’t like, ‘We’re going to make a decision, and then it’s going to go to the adults and they’re going to make the real decision,’ ” said Brad Levin, who got involved with the board last September. “Our decision would be final, and that’s why everyone was really passionate about it.”
The above quote really hit me in the gut because I knew this was the reason the Teen Advisory Board membership began to dwindle. There’s a part of me that feels like I failed them.
Years later, I’m still in contact with some of our die-hard teen library users, and watching many of them become change makers. Seeing what they have become and are becoming, I still wish we could have implemented their ideas. I’m sure the Teen Library would have have become not only popular but well used as any other project they had a hand in did so very well.
Giving our patrons power to decide how libraries will evolve is your best bet for survival.
The book I selected “Content : Selected Essays on Technology, Creativity, Copyright, and the Future of the Future” has a pretty self-explanatory title and I’ve decided to concentrate on a couple of the essays that I think are important lessons for libraries.
The first essay, “Facebook’s Faceplant” (Doctorow, p. 179), which reminds me so much of Searl’s and Weinberg’s “New Clues,” covers why entities like Facebook should not corral users into their tiny corner of the Internet even though it seems so many have opted to be placed in that corner. However, there is a silver lining (sort of). Facebook, and social networks like it, tend to create real-life social problems and/or awkwardness. The author terms these social problems, “boyd’s Law,” a twist on Brooks Law, which he defines as “adding more users to a social network increases the probability that it will put you in an awkward social circumstance” (Doctorow, p.181). The more awkward face-to-face interactions become because of online social networking, the less likely that user is willing to engage. They’ll either move on to something new or stop using online social networks all together (see: Friendster). There are even videos, blog posts, and research dedicated to convincing people to either quit Facebook or severely limit usage:
This information can be good news, as it keeps Facebook and applications like it from becoming Internet and/or information gatekeepers. Libraries can learn from how people use (or don’t use) social networking websites, free patrons from an information box, giving users the power to tell us how they need our services to be presented. “It’s the Information Economy, Stupid,” highlights how government entities have tried and not quite succeeded in “protecting” information or keeping it in a box. The writer of the essay points out that even China, where they’ve managed to block various blogs and image sharing sites that may criticize the government, has yet to figure out how to keep their people “from looking at Bruce Willis movies without permission…” (Doctorow, p. 60). “Information flows down the path of least resistance. If you block a tool the users want, users will go elsewhere to find it” – Free Range Librarian.
Unfortunately, as many of us know, not everyone is able to go elsewhere to find the information they need. Libraries bridge the gap between poverty and access to information, however, many libraries have not made finding information on their websites particularly easy. I’m sure many of us have already heard the ubiquitous “I don’t need the librarians, I can just use Google!” or a variation. They then use Google, at the library, without the assistance of a librarian. Well, Google is much easier to use than many library websites even down to their use of metadata. In the essay “Metacrap: Putting the Torch to Seven Straw-Men of the Meta-Utopia,” the author writes about how the reliance of a narrow use of vocabulary is contrary to human behavior (Doctorow, p. 95). People have different ways of describing the same thing and this causes problems for those of us that would like to put that thing in a proverbial box. Google has made finding that thing easier by having the users of the Internet decide how important that thing is by measuring how many Web authors point to said thing (Doctorow, p. 102). The more Web authors that point to said thing, the more likely users are going to find the thing. Does this mean users will get the right information? Not necessarily, but this is why librarians exist.
I look forward to libraries harnessing the power of the Internet, meeting patrons where they are, and evolving into user-centered information leaders.
7 facts that will make you delete your Facebook. (2014). Retrieved from https://www.youtube.com/watch?v=N8ewMAU79Y4
Doctorow, C. (2008). Content: Selected essays on technology, creativity, copyright, and the future of of the future. San Francisco, CA: Tachyon Publications.
Get a read on this — libraries bridging the digital divide: Andrew Roskill at TEDxCharleston. (2014). Retrieved from https://www.youtube.com/watch?v=J198u5HK0pY
Schneider, K. (2006). The user is not broken: A meme masquerading as a manifesto. Retrieved from http://freerangelibrarian.com/2006/06/03/the-user-is-not-broken-a-meme-masquerading-as-a-manifesto/
Searls, D., Weinberger, D. (n.d.). New clues. Retrieved from http://newclues.cluetrain.com/
First off, I would like to express how much I enjoyed what we were requested to read and view for the for the Hyperlinked Library Model. I especially enjoyed Searls and Weinberger’s “New Clues.” “New Clues really made me think about what the creators of the Internet intended and how the Internet was supposed to link people and information together rather than separate us. I hadn’t thought about how apps or applications aided this separation, probably because of how much I, personally, rely on apps instead of searching the Web. It’s always been much easier to find an app that catered to my needs rather than searching the Web or even creating a space that others could add and share information. Part of that ease is escaping the fear and anxiety that comes with adding or building onto ideas on the Internet.
I really didn’t become heavily involved with the internet until the 2004 election of Bush vs. Kerry. At that time, I was a part-time shelver at a public library branch and searching for answers to quite a few questions that I had about my career, politics, and being a Black American. I found an entire community of folks who were asking many of the same questions and looking for answers. I wanted interact, share some of my experiences, and some of the little knowledge I had gained over the years. There was only one problem, the fear and the anxiety of the backlash that would inevitably happen from trolls and well meaning individuals that are forced to think about their actions, point of view, and how they may need to change them in order to be more open and inclusive. All of this reminded me of Chimamanda Ngozi Adichie’s Ted Talk “The Danger of A Single Story”:
Only taking a piece of information and running with it rather than linking with other individuals, people who may have a bit of information that you don’t have, and completing an incomplete picture. Also, switching your perspective in order to understand an individual’s (perhaps a library patron’s!?) side of the story in order to get a better understanding of their behavior and needs. Connecting with individuals and a change of mindset all require change and change is terrifying for so many. This type of change has also been terrifying for so many libraries. The idea that patrons may need something extra or something totally different from what libraries have traditionally offered. Coffee shops, cell phones, and noise, oh my! These are necessary changes that are needed in order for libraries to stay relevant in order for libraries to remain human. Mark Ray gives a fantastic example of how change and human connection are necessary for libraries to survive.
My hope is that more librarians and their administrators begin to see the strength in keeping up with our ever changing environments and embracing it for the future of libraries.